Guest Service Executive

JOB OVERVIEW

As a Guest Service Executive, you represent the hotel to the guest throughout all stages of the guest stay. Helps guests during check-in and check-out, assigns rooms, accommodating special requests whenever possible, answering the phones and assist with rooms reservation.

RESPONSIBILITIES:

- Register guests and assigns rooms. Accommodates special requests whenever possible. 
- Assists in preregistration and blocking of rooms for reservations. 
- Thoroughly understand and adheres to proper credit, and cash handling policies and procedures. 
- Understands room status and room status tracking. 
- Knows room locations, types of rooms available, and room rates. 
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 
- Knows the location and types of available rooms as well as the activities and services of the property. 
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. 
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. 
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. 
- Process guest check-outs. 
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange. 
- Follows procedures for issuing and closing safe deposit boxes used by guests. 
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. 
- Uses proper telephone etiquette. 
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. 
- Uses proper mail, package, and message handling procedures. Courier Mail Register 
- Reads and initials the daily log and bulletin board. Is aware of daily activities and meetings taking place in the hotel. 
- Attends department meetings. 
- Reports any unusual occurrences or requests to the Operations Manager or Assistant Manager. 
- Knows all safety and emergency procedures, Is aware of accident prevention policies. 
- Maintains the cleanliness and neatness of the front desk area. 
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

QUALIFICATIONS & REQUIREMENTS

Qualifications:

- Possess certificate or diploma in hospitality, tourism and related discipline.

Experience:

- Preferably minimum 1 year working experience in hotel- related or customer service-related position.

Requirements:

- Team player who is organised and able to work independently 
- Outstanding communication and people skills 
- Detailed oriented and strong customer service skills 
- Well-groomed and professional disposition
- Vacancy open for Singapore Citizen or PR only