Deputy General Manager - HR Shared Services & Employee Experience

Responsibilities & Key Deliverables

Lead end-to-end HR Shared Services operations and ensure adherence to service level agreements (SLAs) and service quality standards.

Drive continuous improvement initiatives to enhance employee experience across onboarding, employee support, and offboarding processes.

Support HR digitization, automation, and workflow simplification initiatives to improve operational efficiency and user experience.

Drive implementation of AI-enabled solutions and emerging technologies within HR Shared Services.

Lead HR data governance and master data management initiatives to ensure accuracy, compliance, and reporting excellence.

Identify, evaluate, and implement new service delivery models, vendors, and technology solutions to enhance shared services effectiveness.

Manage strategic HRSS programs and transformation projects ensuring delivery within timelines, scope, and budget.

Monitor, analyze, and report service performance metrics, employee satisfaction scores, and operational dashboards.

Partner with HRBPs, COEs, Digital, IT, Finance, and external vendors to deliver seamless HR services.

Build and develop a high-performing HR Shared Services team through effective leadership, capability building, and engagement.

Drive governance, compliance, and process standardization across HR operations.

Experience

12+ years of progressive HR experience.
Minimum 5 years of experience in HR Shared Services, HR Operations, HR Transformation, or Employee Services leadership roles.
Proven experience in leading service delivery teams and driving large-scale HR process improvement initiatives.
Experience working with HRMS platforms such as SAP SuccessFactors, SAP HCM, Workday, Oracle HCM, or equivalent

Industry Preferred

Qualifications

Bachelor's Degree from a recognized university. MBA/PGDM in Human Resources or equivalent

General Requirements

HR Shared Services Management; Employee Lifecycle Management; HR Operations Excellence; HR Digitization & Automation; AI in HR; Employee Experience; HR Data Governance; Program Management; Vendor Management

Our commitment to Diversity, Equity, and Inclusion

At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.