SAP AMS Practice Lead

Roles and Responsibilities

- Lead the SAP AMS practice across the delivery unit and ensure effective service delivery.

- Provide direction and guidance to SAP AMS teams across multiple support engagements.

- Oversee service quality, SLA performance, customer escalations, and continuous improvement initiatives.

- Establish and continuously improve SAP AMS processes, standards, and delivery practices.

- Manage SAP resource allocation across engagements based on project requirements, skills, capacity, and business priorities.

- Support resource planning, capacity management, staffing requirements, and succession planning for the SAP delivery unit.

- Identify resource gaps and coordinate with relevant stakeholders on hiring, onboarding, training, and team development.

- Monitor resource utilization and ensure the effective deployment of SAP consultants across engagements.

- Monitor and manage the overall profitability of SAP AMS engagements.

- Act as a Solutions Architect for SAP initiatives by providing solution guidance and architectural recommendations.

- Review SAP solution designs, integrations, enhancements, and technical approaches to ensure alignment with SAP best practices.

- Support SAP teams in resolving complex technical and solution-related issues.

- Collaborate with customers, SAP teams, implementation partners, and internal stakeholders.

- Support presales, solutioning, and transition activities for new and existing SAP engagements.

- Mentor SAP consultants and contribute to capability development within the delivery unit.

Delivery & Quality Expectations

- Ensure SAP AMS services are delivered in accordance with agreed SLAs, quality standards, and customer expectations.

- Drive consistent delivery standards and continuous improvement across SAP support engagements.

- Ensure SAP solutions align with architectural standards and SAP best practices.

- Maintain appropriate documentation for service processes, solution decisions, and architectural recommendations.

Collaboration & Communication

- Build strong relationships with customers, stakeholders, and SAP delivery teams.

- Communicate service performance, risks, issues, and recommendations clearly and proactively.

- Provide leadership and guidance to SAP teams across the delivery unit.

- Maintain professional conduct and effective stakeholder relationships.

Qualifications

- At least 10 years of SAP consulting experience.

- Strong experience in SAP Application Management Services (AMS), production support, and service delivery.

- Experience leading SAP support teams and managing customer-facing delivery activities.

- Strong understanding of SAP solution architecture and the SAP technology landscape.

- SAP certification is an advantage.