About this role
Job Summary:
Provide technical support for less complex service related issues.
Key Responsibilities:
Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events. Formulate and direct less complex repair plans. Document the results of diagnostic and repair actions in the appropriate database clearly and concisely. Manage the escalation of complex requests to the appropriate level of support. Assists with diagnostic support and escalation process improvement activities. Maintain knowledge and technical understanding of current products and new products. Promote Cummins Service capability and service programs to increase sales.
Work Location is :Vijayawada (AP)
Preferably an engineer with electrical back ground will be an added advantage ,needs to take care of the Data center and all the compliance including frequent customer connect sharing the reports and meeting the SLA