Supervisor - Loan Servicing Team (On-site)

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Supervisor - Loan Servicing Team is responsible for overseeing the Loan Servicing team. They must monitor tasks and inboxes on a daily basis and be accountable for compliance with deadlines and service level agreements.

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Direct Reports:

- Team Lead - Loan Servicing
- Loan Servicing Specialist I, II, III

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Principal Duties:

- Monitor loan servicing inboxes.
- Responsible for checking reports related to those identified tasks and meeting those deadlines.
- Train additional staff to handle the loan servicing items in various mailboxes and tasks.
- Maintain expert knowledge of all Loan Servicing processes and practices and assist with updating written procedures.
- Update the daily workflow assignments for the Loan Servicing Department and help the Loan Servicing Manager delegate assignments and come up with a game plan to tackle any fluctuations in volume/staff.
- Set goals, conduct annual reviews, address training and disciplinary issues, and approve timecards and time off requests for direct reports.
- Manages the staff, plans responsibilities, directs activities, and utilizes staff resources effectively, including modifying staff levels (e.g., hiring/terminating) to meet department goals.
- Utilize performance management and performance review processes effectively, on an ongoing basis, to maximize performance of employees, correct performance problems, provide development opportunities, and promote effective communication with employees.
- Determine staffing requirements and employee selection for most effective accomplishment of unit and corporate goals.
- Complete Team Audits.

- Performs related duties as assigned by management.

Education and Experience

- High school diploma or equivalent, required.
- Bachelor’s degree preferred.
- 6+ years related experience.
- Previous supervisory experience preferred.

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Knowledge, Skills, and Abilities

- Must possess a positive and helpful attitude and be able to behave as a role model when supervising and coaching team members.
- Strong written communication skills and knowledge of the English language. (Degree in English or writing experience is a plus).
- Acute attention to detail, research, and problem-solving skills.
- Advanced understanding of Mortgage and Regulations.
- Intermediate Math/Accounting skills.
- Intermediate MS Word and MS Excel knowledge.
- Familiarity with mortgage/loan Servicing Systems.
- Excellent work ethic and strong sense of accountability.
- Must possess a short learning curve related to assimilation of new skills and tasks.
- Ability to multi-task as well as quickly adapt to changing work assignments.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits :

We offer benefits, programs, and perks that support you in every aspect of your life.

- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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