About this role
SharePoint Migration Support Specialist
This is a full time temporary position (hourly).
A Top Secret TS/SCI security clearance is required
The location is Washington DC and it is full time on site.
Purpose: Focus on ticket management, communications, triage, and user support.
Key Responsibilities
· Manage the influx of migration-related:
· Help desk tickets
· Email inquiries
· Teams chats/calls
· Office hours and support sessions
o Serve as the first point of contact for content administrators during migration activities.
o Troubleshoot common migration issues and escalate complex items to the project team.
o Reference CA/CM Bootcamp, FAQs, migration aids, and reference guides.