About this role
Job Duties:
- Provide excellent customer service.
- Maintain a safe, secure, and healthy work environment by establishing and following policies and procedures.
- Verify patient information by interviewing patient and confirming purpose of the visit.
- Determine if the purpose of the visit is urgent or emergent and whether it should be taken directly to the ER.
- Collect patient demographics upon arrival.
- Secure patient information and maintain patient confidence by keeping patient information confidential.
- Verify patients insurance is active plus verify copay amount due at discharge.
- Prepare patients for exams by collecting medical history, vital signs and required clinical information.
- Document patients' current medications and all allergies.
- Assist provider during testing, examinations and procedures when needed.
- Follow provider's instructions to complete patient treatment.
- Provide and record all medications and immunizations ordered by provider and given to the patient.
- Take patients specimens and carry out laboratory test(s) ordered by the provider.
- Stocking exam rooms.
- Keep supplies ready by taking inventory of stock; communicate with the manager when an order needs to be placed.
- Perform administrative duties such as answering incoming calls, returning calls, and verifying lab and x-ray reports are received.
- Demonstrate and encourage team behavior and exceptional patient/guest experiences.
- Uphold and promote patient safety and quality.
Qualifications
Education:
Medical assistant certification from the Board of the American Association of Medical Assistants.
Experience:
1 year of previous experience in a clinical or hospital environment preferred.
Additional Skills/Abilities:
Excellent assessment skills, ability to work collaboratively in a team setting. Excellent written and verbal communication skills. The ability to work independently and effectively in a busy environment. Knowledge of EMRs and regulatory practices.