About this role
Job Summary:
- Review daily census and visit patients in room to notify patient of estimated amount due and request payment using the approved hospital script. Issue follow-up letter on patients not seen during the stay.
- Handle patients that either call or walk in by screening for financial assistance, receipt payments, set up payment plans or refer to Eligibility Vendor.
- Resolve issues on the spot if at all possible.
- Complete bi-weekly review of OB patients such that the patient's estimated due is collected prior to delivery.
- Respond to email and voicemail within 24 hours.
- Accurately and thoroughly document pertinent events regarding the handling of the account, including researching of prior accounts.
- Demonstrate and encourage team behavior and exceptional patient/guest experiences.
- Uphold and promote patient safety and quality.
Qualifications
Education:
High school diploma required.
Experience:
Two years' medical office setting required. Two years' customer service skills required. Computer skills required.
Additional Skills/Abilities:
Must be proficient in Microsoft Office Suite of products.