IT Desktop Support Specialist I

Benefits

- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

IT Desktop Support Specialist I - Job Overview

Schedule: Monday-Friday (8AM-4PM)

As a Desktop Support Specialist I, you’ll help ensure Legacy Community Health Services’ end users have the reliable, responsive IT support they need to provide excellent patient care. Your technical expertise, patience, and commitment to customer service will help keep teams connected, productive, and focused on the communities they serve.

You’ll join a collaborative IT family where every support request is an opportunity to make someone’s workday easier and strengthen the healthcare experience for patients. From troubleshooting hardware and software to guiding team members through Microsoft Office tools, your work will create meaningful impact throughout the organization.

- Provide hands-on technical assistance to end users throughout Legacy Community Health Services.
- Help facilitate efficient patient care through dependable technology and responsive IT support.
- Work closely with IT colleagues, supervisors, leads, customers, and teams across the organization.
- Contribute to process improvements, technical documentation, and consistent desktop operations.
- Grow your experience across hardware, software, Windows environments, remote troubleshooting, and user support.

A Role with Purpose, Connection, and Growth

Your attention to detail and passion for helping others will matter every day. By resolving issues and empowering colleagues with clear, step-by-step guidance, you’ll play an important role in the healthcare ecosystem and help care teams stay focused on patients. This is an opportunity to build your skills, learn alongside supportive teammates, and make a difference through technology.

- Support the people who help deliver community healthcare each day.
- Strengthen collaboration by making technology more accessible and dependable.
- Develop practical technical expertise in a mission-driven healthcare environment.
- Find personal fulfillment in knowing your work helps care teams serve patients more effectively.

Key Responsibilities

- Document all requests for IT support services in the ticketing system.
- Respond to all ticketed internal IT and customer requests, escalating when required.
- Monitor the status of pending support requests and obtain follow-up information from IT supervisors/leads and/or end users.
- Act as the MS Office specialist by assisting and instructing staff in the use of Microsoft Office products.
- Produce ad hoc reports as needed.
- Facilitate copier, printer, and fax requests while meeting business and budgetary constraints.
- Identify manual processes in the desktop environment that can be automated for enforcement or uniformity.
- Guide users with simple, step-by-step instructions.
- Install, upgrade, and troubleshoot hardware and software systems.
- Follow up with clients to ensure their systems are functional.
- Create and move Active Directory objects and user accounts.
- Perform disk imaging via WDS.
- Conduct remote troubleshooting.
- Help create procedures, processes, technical documentation, and manuals.
- Collaborate on solutions with other team members and customers across the organization.
- Perform other duties as assigned.

Minimum Qualifications

- High School Diploma or GED

Required Years of Experience

- One year of related experience

Desirable Education and/or Experience

- Associate’s degree preferred. CompTIA A+ certification highly desired.
- Two (2) years’ experience preferred.

Required Knowledge, Skills, and/or Abilities

- Customer service experience
- Must be able to manage multiple deadline and decision making responsibilities. (Mgr. Only)
- Must have valid Texas Driver’s License and clean driving record as responsible to drive to all locations
- Hands-on Windows PC Computer experience for both hardware and operating system functions
- Demonstrated software proficiency in Excel, Word and Outlook.
- Past history of using an electronic ticketing system
- Experience with remote administration tools
- Some skills in a scripting language.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to write documentation for publication that conform to prescribed style and format.
- Ability to effectively present information to management, public groups, and team members.

Desirable Knowledge, Skills, and/or Abilities

- Experience working with computer hardware and software applications, highly preferred

## About Legacy Community Health
The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people.
Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.