Service Desk Analyst

SunSourceHouston, TexasOn-siteFull-timeMid level, 2–5 yearsListed 1 hour ago

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About this role

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies.  We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

Technical Skills

Active Directory- Admin Experience is required

- Adding new users/computers

- Passwords

- Deleting users from AD

- New hire account set up and de-provisioning experience.

Office 365 Experience- Admin Experience is required

- Working knowledge with Teams, One Drive and Share point

- Should know how to assign the license and recapture licenses

Setting up new printers/peripherals

- Installation/set up

- Trouble shoot any issue.

- Experience with Print Server

Setting up/troubleshoot Hardware

Experience with installing Software

Experience with 2 factor Authentication, preferably Okta

- Setting up

- Resetting Password

VPN/Wi-Fi

Setting up VPN/ Wi-Fi

- Trouble shoot VPN/Wi-Fi issues

Experience with ServiceDesk, preferably Jira

- Open/modify/close Service requests.

Soft Skills

Multitasking

- Work well under pressure.

- Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status.  If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address.  This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).  Sun-Source | Privacy Policy