Team Lead, KYC & Fraud Operations

About the role

We are seeking a dynamic KYC Operations Team Leader to manage customer onboarding and ensure adherence to Rippling’s KYC/KYB Programs. The role involves supervising a team in a fast-paced environment, working with cross-functional teams to maintain compliance with our AML/KYC/KYB policies. As a key leader, you will oversee operations in over 140 countries and 51 currencies, designing processes that enhance the customer onboarding experience.

What you will do

Lead a team of KYC/Fraud Investigation Analysts, ensuring Rippling complies with AML/KYC/KYB regulations. Oversee KYC & Fraud operations, designing processes that align with compliance policies while delivering exceptional customer experiences.

- Manage the review process, liaising with analysts to resolve delays or escalations.
- Spearhead people management and development to meet Key Performance Indicators and SLAs.
- Perform quality checks on the work of Analysts to ensure high accuracy and compliance standards.
- Facilitate effective customer communications, addressing queries and concerns to ensure a smooth onboarding process.
- Collaborate with the relevant stakeholders and implement process enhancements.
- Provide detailed reporting on KYC / Fraud onboarding processes
- Maintain strong ethical standards and manage sensitive information effectively.
- Operate independently, exercising judgment and autonomy in decision-making.

What you will need

- 5+ years of compliance experience focusing on KYC/Fraud review (global fintech or payment provider experience preferred).
- Minimum 2+ years in a leadership role within a regulated environment.
- Strong knowledge of KYC regulatory requirements and best practices.
- Proven capability in analyzing complex entity structures.
- BA/BS degree required. Professional certifications like CFCS, CFE, or CAMs are a plus.
- Exceptional attention to detail, with excellent project management, time management, and organizational skills.
- Strong analytical and problem-solving skills, with a proficient understanding of fraud detection technologies and data analysis.
- Experience with SQL and data analysis is advantageous.

Additional Information

This is a hybrid role requiring three days a week in our Bangalore office. The role may require a rotation schedule that includes EST / PST hours.