About this role
AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This role provides an exciting opportunity to handle claims for the embedded NAC benefits and for fee products in the AMEX Assurance Co. Insurance portfolio. This position will also be responsible for training development, implementation and delivery to new hires as part of the onboarding process and ongoing colleague training for skill uplifts, refreshers and reinforcement.
Minimum Qualifications
- Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills
- High School Diploma or Higher level education.
- Passion for exceptional service
- Strong phone skills
- Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow
- Ability to demonstrate initiative with minimal supervision to drive results
- Strong problem-solving skills, time management and organizational skills
- Superior level of accuracy and attention to detail.
- Strong proficiency in PC skills, including MS Word and Excel
Preferred Qualifications
- 1 year of Insurance or Customer Service industry experience
- A current Claims Adjuster License is a plus
- If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring, candidate will have 3 attempts to pass the Arizona Licensing exam. If the exam to obtain your license cannot be passed, within 3 attempts, employment will be terminated.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.