OPERATIONS TECHNICIAN III - PUB SEC

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Operations Technician III – Federal OSP Fiber Maintenance provides oversight and guidance ensuring maintenance related activities are accomplished to program and industry standards.

The Main Responsibilities

- Lead aspects of OSP maintenance and splicing;
- Develop preventive maintenance and restoration procedures for OSP facilities;
- Splice and test fiber optic cable in all types of field environments;
- Communicate verbally with construction subcontractors regarding proper procedures for placement of outside cable plant;
- Interface with OSP engineers to determine best course of action for repairs;
- Install racks and Fiber Distribution Panels (FDPs);
- Terminate fiber optic cables;
- Read and interpret Method of Procedures (MOPs), OSP drawings, and Optical Time Domain Reflectometer (OTDR) traces;
- Provide oversight to junior team members;
- Manually uncover manhole/handhole using hand tools in all types of field environments;
- Conduct reel testing of new fiber optic cables;
- Troubleshoot issues relating to fiber plant;
- Provide quality assurance on work performed by junior installers and correct errors/omissions; and
- Ensure engineered documentation is properly redlined and returned to OSP engineering for sign-off.

What We Look For in a Candidate

Basic Qualifications:

- Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience
- Seven or more years applicable work experience
- Some local travel required
- Provide functional guidance, supervision, technical support, training, quality assurance/control to technicians
- Good communication skills (verbal and written)
- Able to stand or sit for hours in front of splice machine
- Clean driving record

Preferred Qualifications:

- Demonstrated advanced proficiency in the use of Optical Time Domain Reflectometers (OTDRs) for fiber characterization, fault isolation, loss analysis, and troubleshooting of fiber optic networks
- Strong troubleshooting skills with the ability to identify, diagnose, and resolve fiber optic span issues, including signal degradation, fiber cuts, excessive loss
- Comprehensive knowledge of fiber optic infrastructure, including single-mode.
- Hands-on experience performing fusion splicing, ribbon splicing, and fiber restoration activities while maintaining high-quality workmanship and adherence to customer specifications
- Experience supporting the installation, maintenance, and testing of fiber optic networks in mission-critical or large-scale telecommunications environments
- Proven ability to work independently in field environments while effectively coordinating with engineers
- Advanced experience operating capstan cable pullers and associated cable placement equipment for the installation of fiber optic

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$81,206 - $108,273 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure

#LI-Onsite

What to Expect Next

#LI-EL1

Requisition #: 343500

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.