Workplace Conciliator and Investigator - Bilingual

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Talent team delivers innovative talent solutions that help unlock the full potential of our CIBC team. Within Global Employee Relations, Policies and Programs, the Workplace Resolution team provides strategic advice and solutions to address workplace conflict and complaints involving discrimination, harassment, violence, and human rights matters. As a Workplace Conciliator and Investigator, you'll independently assess workplace concerns and determine the most appropriate path to resolution, including early intervention, conciliation, informal resolution, or formal investigation. You'll act as a neutral third party to facilitate fair and respectful resolution processes, helping parties identify root causes, improve communication, and explore practical outcomes. You'll also lead thorough, objective, and defensible investigations into sensitive workplace matters, gather and assess evidence, and develop clear findings and recommendations. Working closely with Human Resources, Employee Relations, Legal, Corporate Security, and business leaders, you'll help manage risk, support compliance obligations, and strengthen confidence in the integrity of our workplace resolution processes.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

- Workplace resolution and conciliation - Assess workplace concerns and determine the most appropriate resolution approach, including early intervention, conciliation, informal resolution, or formal investigation. Facilitate fair and balanced resolution processes that build trust, clarify issues, and support sustainable outcomes.
- Investigation leadership - Conduct timely, thorough, and impartial investigations into concerns involving discrimination, harassment, violence, and other inappropriate workplace conduct. Gather, assess, and synthesize evidence, including interviews, documents, and correspondence, to establish facts and support sound findings.
- Risk assessment and recommendations - Identify legal, regulatory, employee relations, reputational, and operational risks, and provide practical recommendations to support compliance and reduce future risk. Recognize when matters must proceed directly to formal investigation based on severity, policy requirements, or legislative obligations.
- Stakeholder partnership - Provide strategic guidance to Human Resources, Employee Relations, business leaders, and other partners on workplace conduct concerns and appropriate next steps. Partner effectively with Legal, Corporate Security, and other stakeholders to support the coordinated management of sensitive and high-risk matters.
- Documentation and governance - Prepare clear, concise, and defensible case materials, including allegations, interview plans, case summaries, investigation reports, and outcome recommendations. Maintain accurate documentation, reporting, and file management to support governance, audit readiness, metrics, and trend analysis.
- Continuous improvement - Identify systemic themes, behavioural patterns, and workplace dynamics that contribute to conflict, and recommend proactive solutions to help prevent recurrence. Contribute to the ongoing enhancement of workplace resolution practices, tools, templates, and processes to improve consistency, efficiency, and quality.

Who you are

- You can demonstrate experience in workplace conflict resolution, conciliation, workplace investigations, discrimination, harassment, violence, human rights matters, attendance and disability management, performance management, discipline, and terminations. It’s an asset if you bring experience managing complex or high-risk workplace matters in a large, regulated organization.
- You know that details matter. You notice issues, patterns, and nuances that others may miss. Your critical thinking skills help you assess risk, establish facts, and support balanced, defensible outcomes.
- You act like an owner. You take initiative, exercise sound judgment, and manage sensitive matters with professionalism and accountability. You build trusted relationships across stakeholder groups and help move complex files forward effectively.
- Your influence makes a difference. You tailor your communication and recommendations to your audience so your advice is clear, balanced, and actionable. You can communicate effectively with employees, leaders, former employees, and legal counsel, including in emotionally charged situations.
- You look beyond the moment. You make decisions that support both immediate resolution and long-term workplace effectiveness. You identify broader themes and recommend practical actions that strengthen the employee experience and help mitigate future risk.
- Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
- You're fluent in French and English to support business operations outside of Quebec, Canada.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location
Toronto-81 Bay, 34th Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Client Counseling, Conflict Management, Employee Relations, Employment Legislation, Negotiation, Stakeholder Management, Workplace Conflict Resolution