Customer Service Representative / Data Entry

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a  Customer Service Representative.

Position Summary : The Customer Service Representative is responsible for 
processing incoming orders and arranging for shipment of EAM Mosca's products 
including machines, strap, and/or spare parts.
 
Primary Responsibilities Include: 
- Confer with customers to provide information about products or services,
- product availability, enter orders and obtain details of complaints.
- Inform customers of order information, such as product availability, shipping 
- dates, and any anticipated delays.
- Monitor timely order fulfillment and Shipping with Warehouse and Logistics
- Departments.
- Work with freight forwarders, transportation companies, courier companies to 
- obtain freight quotes, schedule pick-up appointments, and make general 
- shipping arrangements.
- Prepare invoices, shipping documents, and other customer required
- documentation.

Requirements/Experience 
- Customer Service Experienced required. Candidates with Customer Service 
- Experience in a fast paced, business to business sales environment preferred.
- Associate’s degree preferred. Relevant work experience will be considered in 
- lieu of education.
- Experience with Microsoft Office programs required. Experience with Salesforce 
- a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.