Automotive "Bench" Service Advisor - Elmhurst, IL

Job Type
Full-time

Description

Automotive "Bench" Service Advisor

- Ernies Auto, Elmhurst, IL - GreatWater 360 Auto Care - Full-Time | Travel Required (Local Metro)

GreatWater 360 Auto Care is hiring an experienced Automotive Service Advisor to join our Team, supporting multiple shop locations across the Milwaukee metropolitan area.

This role is perfect for an adaptable, customer-focused Service Advisor or Assistant Service Manager who is seeking advancement and enjoys variety, problem-solving, and helping shops succeed during staffing gaps, vacations, and high-volume periods.

Why This Bench Role?

- Variety — work across multiple locations instead of just one shop
- Visibility — high-impact role supporting managers and teams
- Growth — strong pathway to lead advisor, training, or management opportunities
- Stability — full-time role with consistent employment

Why Work at GreatWater 360 Auto Care

- Competitive compensation and a comprehensive benefits package
- Emphasis on training, development, and career growth
- Locally run shops backed by a larger Midwest network
- Strong culture focused on safety, integrity, and doing right by the customer

What We Offer:

- Medical, Dental & Vision Plans – Available Day 1!
- 401(k) Match – Up to 5% company match after 90 days
- PTO – Front-loaded annually, 6 paid holidays, Paid parental leave
- Disability & Life Insurance – Company-paid and voluntary options
- Employee Assistance Program – 24/7 confidential support
- Bi-weekly Pay – Direct deposit, 26 pay periods/year
- Career Development - Paid training and elective courses, ASE Certification reimbursement, tuition reimbursement
- Employee Discounts on service and parts that extends to immediate household family members

About GreatWater 360 Auto Care

GreatWater 360 Auto Care operates nearly 150 auto repair shops across nine states. We are community-focused, quality-driven, and committed to supporting both our teammates and customers.

- Schedule: Full-time; hours may vary by shop
- Travel: Required within the Milwaukee metro area

If you’re an experienced Service Advisor who enjoys flexibility, teamwork, and stepping in where you’re needed most, we’d love to connect.

Requirements

What You’ll Do

- Provide Service Advisor coverage at multiple GreatWater locations in the Milwaukee metro
- Greet customers and deliver a professional, friendly service experience
- Write and manage repair orders accurately and efficiently
- Clearly explain vehicle conditions, repairs, and maintenance needs
- Coordinate with technicians to ensure smooth workflow
- Maintain safety, quality, and repair standards
- Step in as a reliable, steady presence when shops need support
- Adapt quickly to different teams, shop environments, and customer needs

What We’re Looking For

- 5+ year of experience as an Automotive Service Advisor or in a similar automotive service role
- STRONG desire to move into Management Role - Prior Exp A PLUS!
- Strong communication and customer service skills
- Comfort explaining automotive repairs in a clear, transparent way
- Ability to travel between shops within the Milwaukee metro area
- Valid driver’s license and insurable driving record
- Professional, team-oriented attitude with a focus on safety and quality

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.