Dispatcher

Position Purpose:

The primary function of a Dispatcher is to direct and coordinate the ordering and delivery of materials to customers in the day-to-day operations. The Dispatcher adheres to and promotes corporate policies and manages the general use of equipment, trucks, delivery personnel and materials. This employee directs all activities that concern delivery, warehouse and facilities.

Key Responsibilities:

- Leads the internal dispatch team in coordinating job schedules and delivery schedules
- Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program, operational, and personnel policies and procedures
- Complies with federal, state, and local warehousing, material handling, and shipping requirements and enforces adherence to requirements
- Completes warehouse/delivery requirements by scheduling and assigning employees; following up on work results
- Communicate with customers, drivers, vendors, and internal departments to provide updates and resolve issues.
- Respond promptly to schedule changes, delays, emergencies, and other operational challenges.
- Maintain accurate dispatch logs, delivery records, service documentation, and transportation reports.
- Ensure compliance with company policies, safety regulations, and applicable transportation requirements.
- Coordinates with personnel to ensure that service to the customer meets an acceptable standard and generates positive feedback
- Cooperates with the safety team and GMS Risk Management representatives in the investigation and analysis of potential hazards to enforce methods and reduce losses of claims.

Direct Manager/Direct Reports:

- Reports to the Operations Manager

Travel Requirements:

- N/A

Physical Requirements:

- Must be able to remain in a stationary position in an office environment 80% of the time. Occasionally, move about inside the office to access files, office machinery, etc.
- Must be able to operate basic office machinery.
- Must be able to communicate with team and management and be able to exchange accurate information in these situations.

Working Conditions:

- Primarily in a fast-paced office or operations environment coordinating drivers, deliveries, service technicians, shipments, or transportation activities. This role requires continuous communication, strong organizational skills, and the ability to manage multiple priorities simultaneously.

Minimum Qualifications:

- Strong Microsoft office skills
- Ability to quickly and accurately perform basic math skills
- Ability to quickly read a road/geographical map and communicate directions Organization skills demonstrated in job performance
- Demonstrated ability to follow instructions with limited guidance

Preferred Qualifications:

- N/A

Minimum Education:

- High School Diploma or GED

Preferred Education:

- N/A

Minimum Years of Work Experience:

- Minimum 2 years of related work experience

Certifications:

- N/A

Competencies:

- Leadership Proficiency: Ability to guide and motivate teams, manage change, and align staff to branch objectives.
- Financial Acumen: Competent in analyzing financial results (P&L), monitoring budgets, and optimizing branch profitability.
- Operational Oversight: Experienced in overseeing daily operations, process improvement, and compliance with company standards.
- Customer Engagement: Effective in developing strong customer relationships and ensuring high levels of satisfaction.
- Strategic Thinking: Capable of contributing to strategic planning and leveraging insights to drive growth and operational efficiency.
- Communication Proficiency: Strong written and verbal communication skills for reporting, team guidance, and customer interactions.
- Analytical Capabilities: Ability to evaluate operational and financial data to make informed decisions and adjustments.
- Team Development: Skilled in mentoring and developing staff to achieve individual and organizational goals.

Work Location:

- N/A

The base salary for this position typically falls within the range of $43,700.00 to $55,600.00 annually. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, profit-sharing programs, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Job Location: National Structure - Rochester
1638 3rd Avenue SE Rochester, MN 55904
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As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [email protected] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.
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Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.
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Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.