Account Specialist

Job Description:

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more

than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services

that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary

We are seeking a motivated and detail-oriented Account Specialist to join our dynamic team. In this role, you will support the successful execution of affiliate marketing campaigns, working closely with senior leads to support accounts. The ideal candidate is a proactive communicator who is eager to learn, committed to client satisfaction, and ready to contribute to the growth of our clients’ affiliate programs within the Rakuten Advertising ecosystem.

Key Responsibilities

- Account Management & Client Interaction Build and maintain strong client relationships through daily email and phone communication, ensuring high levels of client satisfaction.
- Proactively resolve issues related to billing, technology, and internal tools with support from management.
- Maintain high standards of email etiquette and clear, professional written and oral communication.
- Support client attendance at company events, including pre-event preparation and scheduling.
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- Campaign Execution & Operations Assist in the planning and execution of affiliate marketing campaigns, including sourcing publisher opportunities and managing communications.
- Perform essential detail oriented administrative tasks to support client and your team.
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- Collaboration & Professional Development Collaborate with team members to ensure seamless account service
- Continuously develop knowledge of Rakuten Advertising products, service levels, publisher types, and performance metrics.
- Showcase growth in presentation and analytical skills, specifically in interpreting performance data to drive actionable insights.
- Demonstrate readiness to "flex" into higher-level responsibilities as part of your professional development.

- Minimum Requirements Communication: Exemplary written and verbal communication skills.
- Time Management: Proven ability to complete tasks in a timely manner and adhere to strict internal and client-facing deadlines.
- Analytical Aptitude: Foundational ability to understand basic performance reports and identify key metrics.
- Technical Literacy: Proficiency in administrative digital tools (e.g., campaign management dashboards, reporting software, and office productivity suites).
- Accountability: Strong attention to detail, especially when auditing work or managing campaign assets.
- Growth Mindset: A proactive approach to learning the affiliate marketing industry and a willingness to assist with training and team support as assigned.

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Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
H ypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team