About this role
The Resident Engagement Specialist plays a critical role in the success of Novir’s onsite vaccination clinics by serving as a trusted point of contact for residents and their families. This role is focused on education, outreach, and hands-on engagement to ensure residents understand available vaccination services and are registered/consented ahead of scheduled clinics.
Through outreach calls, on-site visits, and close collaboration with the CSS, the Resident Engagement Specialist helps drive participation, addresses questions or concerns, and ensures residents are prepared for a smooth and successful clinic experience.
What You'll Do:
Resident Outreach & Education
- Conduct outbound calls to residents and/or family members to educate them on upcoming onsite vaccination clinics.
- Provide clear, compassionate education about vaccines, clinic logistics, and what residents can expect on clinic day.
- Address common questions and concerns, escalating clinical questions to appropriate medical staff as needed.
- Build trust and rapport with residents, families, and community stakeholders.
Registration & Coordination
- Assist residents with registration for onsite vaccination clinics, including collecting required information and consents.
- Verify resident eligibility, insurance information, and demographic details as applicable.
- Track registration progress and follow up with residents who have not completed enrollment.
- Ensure all required documentation is completed accurately and on time.
On-Site Engagement
- Conduct on-site visits at senior living communities or other residential settings to promote upcoming clinics.
- Host or support informational sessions and registration events.
- Work closely with community staff to coordinate outreach efforts and maximize participation.
Collaboration & Reporting
- Maintain accurate records of outreach activity, registrations, and resident feedback.
- Identify trends, barriers to participation, and opportunities to improve engagement strategies.
Key Experience We're Looking For:
- Bachelor's degree in healthcare, business or a related field (or equivalent work experience)
- 3+years' experience in client relations or management, preferably in a B2B environment
- Experience effectively managing multiple clients, and prioritizing tasks in a fast-paced environment
Who You Are:
- You’re Driven : You are a self-starter, but aren’t afraid to ask for direction
- You’re Analytical: You understand systems and reporting, and are able to critically analyze data
- You’re A People Person – Customer service is at the core of everything you do, and you are a great partner both internally and externally
- You’re Flexible: You are comfortable flexing outside your role, and thrive in a changing environment
Novir is a fast-growing startup with a work hard, play hard attitude. We look for smart, motivated individuals who are excited to build something incredible from the ground up!