NPMC Operational Technician II

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Position Summary

The NPMC Operational Technician serves as a technical and operational leader supporting the National Print Mail Center's critical production environment. This role is responsible for maintaining operational continuity across print, insertion, mail processing, software platforms, vendor-managed solutions, infrastructure, and enterprise business support functions.

The NPMC Technician partners with business stakeholders, technology teams, facilities, and external vendors to drive system reliability, operational efficiency, cost optimization, and process automation. This position plays a key role in supporting a 24x6 production environment and participates in 24/7 operational support and escalation management.

Key Responsibilities

Technical Operations & Production Support

- Provide advanced technical support for NPMC production systems, including printers, inserters, workflow software, and vendor-managed applications.
- Troubleshoot hardware, software, network, and production workflow issues impacting operational performance.
- Coordinate system installations, upgrades, maintenance activities, and outage management with internal teams and external vendors.
- Maintain and troubleshoot production performance metrics and operational KPIs.
- Serve as an escalation resource for critical production issues and operational disruptions.
- Participate in 24/7 on-call support coverage for business-critical production operations.

Data, Reporting & Process Automation

- Analyze operational data, delay reporting, equipment performance, and production trends to identify improvement opportunities.
- Develop recommendations based on operational analytics and present findings to leadership.
- Support automation initiatives utilizing Power Automate, SharePoint, Power BI, SQL, and vendor-managed solutions.
- Manage automated output generation and document transformation processes supporting downstream systems and third-party applications.
- Develop and maintain reporting that improves visibility into operational health, service levels, cost drivers, and production performance.

Financial & Business Operations

- Perform cost, volume, and trend analysis supporting operational forecasting and budgeting activities.
- Support monthly and annual business reporting, planning, and reforecasting activities.
- Identify opportunities for operational efficiencies, cost reduction, and process improvement.

Vendor, Infrastructure & Business Relationship Management

- Manage relationships with equipment providers, service vendors, suppliers, and operational partners.
- Coordinate maintenance activities and vendor performance management.
- Partner with Facilities to maintain business-critical infrastructure, including uninterrupted power system support.
- Lead resolution efforts involving vendor-related operational, technology, and service issues.

Operational Governance & Administrative Support

- Maintain operational procedures, conduct audits, and identify opportunities for process standardization.
- Provide system access administration, training, and knowledge transfer for associates and leaders.
- Support business continuity initiatives and operational risk mitigation efforts.

Required Qualifications

- Demonstrated experience supporting production technologies, workflow systems, or enterprise operational environments.
- Strong analytical and troubleshooting skills with the ability to diagnose complex operational challenges.
- Experience working with vendors, business stakeholders, and cross-functional teams.
- Advanced proficiency with Microsoft Office Suite.
- Strong communication, organizational, and project coordination skills.
- Ability to balance multiple priorities in a fast-paced operational environment.
- Ability to support on-call responsibilities and respond to business-critical production incidents.

Preferred Qualifications

- Experience with Power BI, Power Automate, SharePoint, and SQL.
- Experience supporting print, mail, document management, workflow, or production operations.
- Knowledge of operational reporting, financial analysis, forecasting, and budgeting.
- Experience managing vendor relationships, contracts, or procurement processes.
- Experience implementing automation or process improvement initiatives.

Why Join This Team?

You'll be joining a team responsible for supporting enterprise-wide print, mail, technology, carrier administration, operational analytics, and business support services that enable the delivery of critical communications across the organization. This role provides broad exposure to operations, technology, finance, vendor management, process improvement, and strategic initiatives while offering opportunities to make a measurable impact on business performance.

Work Schedule & Location

This is a hybrid position offering a combination of remote flexibility and onsite engagement. The role provides opportunities to collaborate with business partners across the enterprise while maintaining direct involvement in critical production operations at the National Print Mail Center. Regular onsite presence is required to support operational excellence, vendor partnerships, technology initiatives, and business continuity efforts. Participation in an on-call rotation supporting a 24x6 production environment is also expected

The GEICO Pledge:

Great Company:  Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers:   Personalized development programs, mentorship, and certification assistance.

Great Culture:   Inclusive and collaborative culture rooted in shared success.

Great Rewards:   Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.