About this role
Job Summary
Our goal is not only to exceed the expectations of our users, but our employees too!
Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
Responsibilities
BE PART OF THE CONNECTION
As a Lead Video Repair Customer Service Representative , your focus is serving as the primary contact for Customer Support Video team questions and escalations. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR VIDEO REPAIR LEADS ENJOY MOST
- Interacting with a wide variety of customers
- Assisting junior representatives with complex isssues
- Identifying training and skill gaps then providing recommendations
- Problem solving on the fly
- We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Service Representative team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance.
Qualifications
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: Customer Service Representative: 1 year, Cable operations or telecommunications call center
- Education: High School Diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak and understand English
Preferred Qualifications
- Technical Skills: Proficiency with PCs, Microsoft Windows, and general intranet navigation
- Skills: Communication, multi-tasking, organization, and time management