Supervisor, Demand Response-Service Coordinator

WHO WE'RE LOOKING FOR

The Supervisor, Demand Response -Service Coordinator reports directly to the Manager, Demand Response Operations. This position is responsible for overseeing the safe, effective, efficient and reliable delivery of demand response transportation 24 hours a day, 7 days a week.

WHAT YOU BRING

- High School Diploma or GED
- Eight (8) years of progressively responsible transit dispatch and scheduling, transportation logistics, transit management or demand response experience.
- Two (2) years of supervisory/lead experience of control center staff in a bargaining unit environment preferred.

Knowledge, Skills and Abilities:

- Working knowledge of transit dispatch and scheduling practices, planning methods, and performance measurements.
- Skill in planning and completing assignments independently; highly organized and detail oriented.
- Strong skills with analyzing data, troubleshooting, problem solving and reviewing information for accuracy and completeness.
- Set a positive and professional example for others to emulate.
- Communicate effectively, both verbally and in writing.
- Establish and maintain positive working relationships with co-workers and the public.
- Effective use of a PC and common office functions, including keyboard and mouse usage, and strong working knowledge of Windows, Excel, MS Office and electronic mail software applications.

Service Impacts Core Team Member

This position has been identified as a member of the Service Impacts Core Team. As a member of the Service Impacts Core Team, the person in this position may be required to attend weekly meetings to ensure that Tier 1 and 2 Service Impacts are processed smoothly throughout the agency, ultimately, to provide the greatest service possible to our customers. Tier 1 and 2 Service Impacts are routine impacts including 5K/10Ks, charity walks, parades, UT Football games and unplanned impacts including emergency activities, traffic accidents, road construction and significant traffic from major events. In rare instances, this will require working outside of normal business hours.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature.

Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment. Incumbent must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Regular and predictable attendance at assigned work location is an essential function.

Reasonable accommodations may be made to enable individuals with disability to perform the essential functions as previously described.

WORK AUTHORIZATION

Visa sponsorship is not available for this position. All applicants must be currently authorized to work in the United States.

Mobility Status:

As an Onsite position, the incumbent’s primary workplace is a CapMetro facility or field location. Expected to work in the office or field location 4+ days a week. Mobility status is subject to change at any time based on business needs or organizational decisions.

COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY

CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.