About this role
As a Care Engineer, you will extend advanced technical and product support within care service delivery. In this global & 24x7 support environment, you will handle complex troubleshooting cases, particularly at the solution and system level. You will diagnose issues, work with internal teams, and work closely with R&D to escalate and resolve customer problems.
With your passion for solving demanding situations/problems, and experience in a customer-facing cloud technology environment, you will focus on delivering an excellent customer support experience while constantly seeking ways to automate and simplify processes in a fast-paced setting.
You have:
- 10+ years of experience in technical care and Kubernetes development, with a Bachelor's or equivalent degree.
- Practical experience in Kubernetes/OpenShift development, testing/support, or CNF support and deployment, or OpenStack support, development/testing.
- Advanced (Level-3) expertise on Linux.
- Worked/comfort to work in the European time zone or supported the European customer.
Nice to have:
- English language proficiency.
- Basic (Level-2) networking expertise will be a plus.