Senior Leadership Training Manager

Saxbys | Philadelphia, PA (Hybrid) | $72,000/year + Annual Bonus + Benefits | Up to 80% Travel

ABOUT THE ROLE

Saxbys is more than a cafe company — it's an Experiential Learning Platform. Every Saxbys cafe is operated by a Student CEO who runs the location as a real business, and it's our Tier 1 cafes — new cafe openings and underperforming locations — where that experience is either built or broken.

As our Senior Leadership Training Manager, you're first and foremost a people leader: you'll recruit, coach, and manage a team of 6+ Leadership Training Specialists, holding weekly 1:1s and a weekly team meeting to develop each of them toward their next role as a New Market Leader or Area Operations Manager. You'll pair that leadership with hands-on execution — leading Grand Openings from the ground up and setting the tone for preparedness and accountability at the cafe level by leading from the front. This is a hands-on, traveling role for someone who thrives on building people as much as building systems.

WHAT YOU'LL OWN

- Development Pod Ownership: Maintain documentation, prioritize missions, and manage action plans for the Development Pod, ensuring every Tier 1 cafe's needs are tracked and addressed.

- Grand Opening Execution: Own the on-the-ground execution of Grand Opening plans, training delivery, and cafe set-up — bringing Saxbys culture and brand standards to life at every new cafe.

- Leadership Training Specialist Development: Recruit, onboard, coach, and manage a team of 6+ Leadership Training Specialists, developing each into a future New Market Leader or Area Operations Manager.

- SCEO Camp Execution: Partner with the Senior Operations Implementation Manager and L&D team to plan and execute SCEO Camps, from budget and travel logistics to on-the-ground delegation.

- Guest Recovery: Own day-to-day guest recovery ticket response and resolution through Zendesk, meeting 24-hour response standards while building your team's ability to handle it themselves.

WHAT SUCCESS LOOKS LIKE

- 100% of Tier 1 cafes move to Tier 2 within 6 months

- Leadership Training Specialists promoted into New Market Leader or Area Operations Manager roles within 6–18 months

- 30% of each new cafe roster trained to Level 4 (Team Lead) within 2 weeks of opening

- 100% of Grand Opening milestones hit on schedule, every time

- 95%+ timely completion on Cafe-Level Training, with 95%+ satisfaction on the post-badge survey

- 100% of guest recovery tickets answered same-day, with 95% resolved within the 24-hour standard

WHO YOU ARE

You're a people manager first — someone who genuinely enjoys developing others, with a track record of managing a team of multiple full-time team members, holding them accountable, and coaching them toward their next role. You've spent real time in four-wall food and beverage or retail operations — enough to know what it takes to run a location and hold a team to a standard under pressure. You're a pattern-matcher and a root-cause thinker: when something breaks at a cafe, you don't just fix it, you figure out why it happened and put a plan in place to stop it from happening again. Ideally you've also run large-scale trainings or events like Grand Openings or camps — the kind of experience that means you can walk onto a chaotic Grand Opening floor and bring order to it. Saxbys experience is a strong plus.

WHAT'S REQUIRED

- Support, exhibit, and promote Saxbys' Mission and Core Values in all daily activities

- Ability to travel up to 80% of the time, with a valid driver's license and reliable transportation

- Flexible schedule, including early mornings, nights, and weekends

- Physical requirements: able to stand, walk, and smile for extended periods, stoop and kneel, push/pull/lift up to 35 lbs, and ascend/descend ladders, stairs, and ramps

WHY SAXBYS

This isn't a desk job — it's the chance to be the person who sets the tone at every new Saxbys cafe and builds the next generation of Saxbys leaders, one Grand Opening at a time. Along with a $72,000 base salary, an annual bonus, and comprehensive benefits, you'll travel across our operating regions (up to 80% of the time) and see the direct impact of your work on cafes, teams, and Student CEOs across the network.

Ready to build something great? Apply today!