IT Assistant

Position Summary:
This role will support our IT team at Scholes Electric as a 9-month contract with the opportunity to convert to a permanent full-time position upon a positive review and company need.
Under general supervision, the IT Assistant will perform a variety of computer- and network-related tasks in support of the organization’s information technology function.

What You Will Do

- Provides technical assistance and support for incoming queries and issues related to computer systems, software and hardware, including installation and configuration

- Responds to questions/helpdesk tickets, whether in person, over the phone or via email

- Triage and assign helpdesk tickets to the team as they arrive

- Installs, modifies and repairs computer hardware and software

- Deploys and cleans-up computers, mobile devices, and computer peripherals

- Maintains current and accurate inventory of technology hardware, software and resources

- Complies with and enforces internal policies, processes, and procedures

- Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices

- Performs other duties as requested

What You Will Need to be Successful

- Associate’s degree (A.A.) or equivalent from two-year college or technical school OR at least one year of related experience and/or training; or equivalent combination of education and experience

- A foundational understanding of how software and operating systems work

- Excellent listening, communication and problem-solving skills

- Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines

- Ability to think logically and analytically while maintaining a strong customer focus under stressful situations