Security Officer - Overnight

Position Overview: Responsible for the safety and security of guests, employees, and property, while maintaining standards of service. Promptly responding to incidents to maintain a secure environment.

Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Ensure adequate service and safety of property, guests, employees, while maintaining a professional and friendly attitude

- Be first responder in case of emergency, i.e., guest illness, fire emergency, employee accident

- Visually inspect hotel areas; conduct safety and security walkthroughs of all departments, public space, outside grounds, parking, emergency exits, doors, etc. Address issues and resolve. Follow set schedule/walkthrough format, if applicable

- Adhere to service standards, always ensuring safety and comfort of guests

- Verbally communicate, in a calm, positive demeanor, taking control, giving direction in case of hotel emergency

- Ensure adherence to all applicable federal, state, local safety and health regulations and corporate standards

- Handle lost & found, using applicable procedures

- Prepare any necessary reports, i.e., theft reports, employee injuries, etc.

- Resolve guest concerns/complaints, address root issue.

- Other duties and responsibilities as assigned.

- The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

- Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 2.4 in the Team Member Handbook for specific examples.

Qualifications

Qualifications, Job Knowledge, Experience, Skills, Abilities:

- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

- Previous hotel security experience preferred.

- Proficient communication skills, both verbally and in writing, enabling effective interaction with guests and colleagues.

- Ability to multi-task and handle pressure during peak periods while maintaining service standards.

- Proficient in reading and interpreting documents such as safety rules, operating instructions, maintenance guidelines, and procedure manuals.

- Always upholds professionalism, exhibiting courtesy and respect towards guests and colleagues.

- Knowledge of all applicable federal, state and local health and safety regulations.

- Ability to grasp, lift, carry or transport up to 50 pounds.

- Strong computer skills.

Physical requirements of the position and work environment:

- Must be able to walk, climb stairs.

- Must be able to bend, stoop, and crouch.

- Must use hands to reach, grasp, handle, push and pull.

- Must have good near and far vision.

- Must be able to hear, talk, smell.

- Must be able to lift & carry up to 50 pounds.

- Must be able to stand and walk for up to 5 hours and a total of 7 hours in an 8 hour shift.

- Noise level moderate.

- Duties may be performed indoors and outdoors.

Hilton Nashville Downtown Additional Property Specific Functions:

- Must complete Hilton brand required trainings.

- Must obtain unarmed security guard license.

- CPR certified.