Executive

Job Summary

Responsible for providing excellent patient support, registration, appointment coordination, consultant coordination, and smooth patient guidance across hospital departments. Manage Health Check-up coordination, MIS trackers, corporate patient communication, patient experience reviews, and coordination with internal service and marketing teams.

Job Responsibilities

- Receive patient and patient attendants in a pleasing manner.

- Answer Telephone calls.

- Talk at reasonable sound levels. (Do not shout or talk loudly)

- Answering all queries by patients/attendants politely.

- Listen the patient/attendant carefully

- Guide the patients in right way.

- Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc.,

- Co-ordinate with all stakeholders to fix up appointments with the Doctors.

- Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology, Cardiology and Endoscopy dept etc.,

- Coordinate with the Consultants

- Co-ordinate with the Admission Counter and keep the update information from time to time.

- Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day Maintain interpersonal relations within the departments and other departments

- Maintain Good relations with the patients

- Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.

- Maintain all relevant records i.e., logbook, appointment diaries, Visiting Doctors register etc., properly. Maintain confidentiality about patients.

- Counsel the patients and patient relatives whenever it is necessary.

- Communicate to your HOD from time to time.

- Escorting VIP Patients.

- Coordinate with Manager- SE regarding any administrative related problems

- Preparing MIS report and submit to the Manager-SE

- Coordinate with service department for any Maintenance work, housekeeping work and F&B work

- Coordination of Healthcheckup patient, providing relevant information about packages available and focusing of converting the patient,

- Prepare daily trackers of all Healthcheckup patient.

- Provide reports to patient at the end of the day, taking out print out for all corporate patients and sending the communication via mail as a when needed.

- Coordinate with Marketing team regarding arrivals of corporate patient, provide seamless Healthcheckup process to the patients.

- Also collect daily reviews for patient experience