About this role
Aquatic Manager
Pay Range: $20.00–$26.00 per hour
Reports to: General Manager and Aquatic Director
Objective
Lead, manage, train, and develop aquatic team members according to the companys Mission, Vision, Pillars of Success, Service Standards, and Business Philosophy to continually provide optimal performance for net member growth, retention, and club profitability.
Manage all department-specific revenue and non-revenue performance and payroll budgets to maximize aquatic program effectiveness. The Aquatic Manager will grow the aquatic program and team, assist with regional operational committees, and fully support an aligned and consistent aquatic fitness strategy for the company.
Criteria
- At least one year of management experience and three years of aquatic experience
- AEA and CPO certifications
- CPR/AED certification
- Proficient oral, written, and technology communication skills, including email and texting
- Knowledge of business software and Microsoft Windows/Office
- Strong leadership, organizational, communication, and customer service skills
As an AFF Team Member, Responsibilities Include, But Are Not Limited To:
- Support the company goal to Get & Keep Members.
- Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude always. Use members names as often as possible.
- Ensure exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and friendly team.
- Set an example of professional behavior and exceptional customer service for all team members.
- Embrace and follow company Service Standards, AFF Training and Policy Manuals, and applicable department-specific team handbooks.
- Respond to member concerns and/or comments in a timely and professional manner.
- Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
- Schedule the team to provide appropriate coverage based on the needs established by club leadership and the company Department Director.
- Arrive to work 10 minutes early and wear department-specific uniform.
- Be a team player by contributing to club and organizational goals.
- Maintain open and honest communication with the leadership team and company Department Director. Respond within 24 hours to time-sensitive email, text, and/or phone requests.
- Develop, implement, and evaluate department goals on a regular basis in partnership with the GM and company Department Director.
- Participate actively in all club, department, and company meetings.
- Inform team members and club members of developments, promotions, activities, and upcoming events.
- Coach, teach, educate, and support team members to be successful in their roles and meet established goals.
- Provide ongoing feedback and conduct performance reviews.
- Communicate effectively with all team members.
- Proactively engage with team members and coach toward success. Document progress and opportunities and follow company procedures regarding corrective action and termination when necessary.
- Hold regularly scheduled department meetings for ongoing training and information sharing. Submit meeting minutes to the GM/AGM/Company Department Director.
- Accurately complete new-hire paperwork and deliver it to the GM for submission to Corporate before placing a new team member on the schedule.
- Schedule prompt orientation for all new team members.
- Maintain current personnel records, perform administrative duties, and complete required paperwork accurately and on time.
- Use proper chain of command and ensure the team does the same.
As an Aquatic Manager, Additional Responsibilities Include, But Are Not Limited To: