Asset Management - Client Account Management Associate

Join a client-facing operations team where your work directly strengthens long-term client partnerships. You will help deliver a consistent, high-quality servicing experience by coordinating across investment and operational teams. This role offers broad exposure to investment products, processes, and controls in a fast-paced environment.

Job summary

As a Client account management associate in the Client account management team, you will support day-to-day servicing for institutional and sub-advisory clients and help deliver timely, accurate account administration. You will partner with cross-functional teams to coordinate client requests, maintain strong controls, and continuously improve the client experience.

Job responsibilities

- Support primary client account managers by coordinating responses to client servicing requests and managing expectations on timelines and deliverables

- Process account maintenance activities, including account openings, cash flows, contact updates, reporting setup, fee and invoice setup, and guideline-related updates

- Coordinate with internal partners (for example, investment specialists, portfolio managers, trading, cash management, guideline management, and client reporting) to complete client deliverables

- Manage complex and sensitive servicing activities with limited supervision while meeting service-level expectations

- Prepare recurring and ad hoc client reports and materials using Microsoft Excel and Microsoft Word

- Maintain a clear audit trail and follow applicable procedures, including quality control and maker-checker requirements

- Identify operational, client, and control risks, and escalate issues promptly with clear analysis and recommended next steps

- Support workload prioritization, coverage planning, and task allocation during peak periods, absences, or business-critical events

- Communicate status, dependencies, and outcomes clearly and concisely to stakeholders across multiple teams

- Contribute to continuous improvement of servicing processes and the overall client experience

Required qualifications, capabilities and skills

- Bachelor’s degree (or equivalent practical experience)

- Minimum 4 years of relevant experience in client servicing, account management, or investment operations supporting institutional clients

- Demonstrated ability to manage competing priorities and time-sensitive deliverables with limited supervision

- Strong stakeholder management skills, including the ability to align priorities and deadlines with partners at multiple levels

- Proficiency in Microsoft Excel and Microsoft Word for reporting and documentation

- Strong written and verbal communication skills, with attention to detail and follow-through

- Demonstrated control mindset, including maintaining documentation and adhering to quality checks and procedures

- Ability to work effectively with local and global teams across different cultures and working styles

Preferred qualifications, capabilities and skills

- Experience supporting asset management or asset servicing client services teams (for example, custody or investment banking environments)

- Exposure to sub-advisory and/or liquidity client servicing models

- Understanding of common asset classes and investment products

- Familiarity with client reporting setup, service review materials, and ongoing account maintenance processes

- Financial markets awareness and understanding of basic financial concepts

- Advanced Microsoft Excel skills (for example, pivots, lookups, and data reconciliation)

- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes