About this role
Looking to hire someone with Case Management experience in the field, with a heart and attitude to serve others, please join our team if that's you!
BASIC FUNCTION : Performs a variety of administrative functions. Process and maintain consumer files and data base, ensure consumers files follow State and Federal Regulations
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Primary contact for Consumers/Legal Representatives/Guardians and family members
- Prepare documentation and attend Consumers initial and annual assessments
- Process New Consumer intake documentation
- Request Verification of Diagnosis (VOD) Qualifying Diagnoses Certification (QDC)from consumers doctor(s)
- Request/Process Consumer supplies per request to venders (Geneva Woods ext.)
- Request/Process Consumer products such as Life Line Services
- Fax completed documentation to the State of Alaska to process information
- Complete Consumers sample timesheet (PCA/Waiver) for signature
- Prepare Personal Care Assistant Tool (PCAT) signature page/fax to the State of Alaska
- Assist Consumer with hiring/firing Personal Care Assistant(s)/Caregivers
- Participate in consumers Fair Hearings
- Write and process expedited assessments and amendments
- Process incoming and outgoing transfers
- Schedule and attend Home Visits with Consumers two times per year for PCA or quarterly for waiver clients
- Facilitate Consumer meetings ensuring that all necessary program information, training and agency policy/procedures as reviewed as needed.
- Ensure program compliance, safety procedures contracts, and State and Federal regulations.
- Handle confidential and sensitive information with poise, tact, and diplomacy
- Complete Critical Incident Reports/fax to the State of Alaska within 24 hours
- Organize and prioritize large volume of information and assignments, including paper and electronic filing through network server
- Work independently and within a team on special and ongoing projects when necessary
- Projects a positive image of organization and conduct oneself professionally at all times, when dealing with internal and external colleagues, consistent with the values and culture of the organization.
- Perform all other duties as assigned
- Assist Office Manager, Executive Director and Care Coordinator Administrator and CEO as needed
KNOWLEDGE, SKILLS AND ABILITIES;
- Strong interpersonal skills and customer service
- Must have knowledge of the HIPAA laws of 1996 to maintain and safeguard confidential medical and personal records
- Knowledge of various Microsoft software applications, such as MS Word, Ms Excel. Must type 65 wpm
- Multi-line phone, copiers and fax machines
- Effective written and oral communication skills
- Ability to consistently be at work and on time
- Ability to maintain a confidential working relationship
- Excellent personal organizational skills
- Ability to follow oral and written instructions
- Ability to communicate effectively and maintain a positive attitude
QUALIFICATIONS:
- Must have a high school diploma or GED with 2 years’ experience in the Healthcare Field
- Must be at least eighteen years of age and have a valid Alaska Driver’s License
- Must be able to pass a Criminal Background Check
- Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrative poise, tack, and diplomacy
- Must be able to interact and communicate with individuals at all levels of the organization.
- Must have knowledge of a variety of computer software applications, word processing, spreadsheets, database and presentation software (Microsoft Outlook, Word, PowerPoint and Excel)
- Requires continual attention to detail and composing, typing, and proofing materials, establishing priorities and meet deadlines. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
WORK ENVIRONMENT:
- Ability to work in an office setting
- Position may require extended hours including evenings and weekends, travel to client’s residency.