Technical Service Team Leader

Responsibilities:

Low Current Systems:

- Install, configure, test, and maintain CCTV, Access Control, and other low-current systems.
- Monitor system performance and ensure continuous operation with minimal downtime.
- Perform preventive maintenance and conduct regular inspections on all low-current equipment.
- Handle Service Requests, Incidents, and Problems according to ITIL best practices

HHT & VMT Preparation

- Prepare, configure, and troubleshoot Handheld Terminals (HHT) and Vehicle-Mounted Terminals (VMT) used across port and terminal equipment.
- Ensure all devices are updated, secure, and fully operational before deployment.

IT Outsourcing Requests

- Prepare and update all monthly IT outsourcing requests.
- Track outsourced tasks and ensure accurate delivery, documentation, and closure.

Mobile Device Management (MDM)

- Configure and manage mobile devices using approved MDM platforms.
- Apply security policies, deploy applications, and monitor device compliance.

Procurement & Inventory

- Create purchase requests for IT materials, equipment, and consumables.
- Inspect and verify received items to ensure they meet required specifications and quality standards.
- Review stock availability in the IT store and maintain up-to-date inventory records.
- Coordinate with Procurement and Warehouse teams for replenishment and stock management.
Compliance & Safety
- Ensure that all installations and activities comply with applicable safety standards and required regulations.
- Maintain full adherence to corporate IT and security policies.

Service Level Management:

- Monitor, track, and maintain service level agreements (SLAs).
- Measure performance against SLAs and identify areas for improvement.
- Work with IT teams to ensure service delivery meets agreed targets.
- Prepare SLA compliance reports with recommendations for service enhancements.
- Track key metrics such as resolution times, customer satisfaction, and SLA adherence.

Requirements:

Qualification and Certificates:

- Bachelor’s degree in Electronics, Communications, Electrical Engineering,
- Computer Engineering, or a related field.
- Any additional certifications in Networking, Low-Current Systems, or Information Technology are considered a plus.

Experience and Knowledge:

- 6:8 years of experience in the same job field.
- Strong knowledge of CCTV, Access Control, and other low-current systems.
- Strong understanding of computer network infrastructure.
- Experience working with TOS and port operation applications.
- Knowledge and hands-on experience in managing devices such as VMTs, tablets, and HHTs – Day-to-day device management is crucial.
- Familiarity with MDM (Mobile Device Management) solutions.
- Good understanding of ITIL concepts and processes .
- Ability to use Service Desk systems effectively .
- Good knowledge of general IT infrastructure (network, hardware, and basic security principles)
- V. Good English language skills
- Dependable and flexible.
- V. Good analytical and problem-solving skills.
- Able to work in dynamic environment
- Adapt with any change
- Strong communication and documentation skills.