About this role

• Provide first-line troubleshooting and technical support for hardware, software and network issues across the business.
• Log, track and resolve IT support tickets within agreed service levels, escalating complex issues to the IT Support Executive.
• Provide user support for the organisation’s Zoho enterprise applications, including access, basic configuration, system-related issues and workflow processes.
• Assist with basic programming, scripting, API, database and system configuration tasks under the guidance of the IT Support Executive.
• Conduct scheduled routine and preventive maintenance of IT devices, ensuring devices are properly maintained and maintenance activities are documented.
• Support IT setup and tear-down for onboarding and exiting staff, including hardware and software provisioning.
• Maintain accurate documentation of IT issues, resolutions, configurations, assets and system-related activities.
• Manage IT Asset & Inventory Management by accurately logging, tagging and keeping company IT assets up to date, ensuring 100% of assets are logged and reconciled monthly on the Zoho Creator Asset Register.
• Collaborate with the IT Support Executive and other departments to support day-to-day business operations.

### Requirements
● HND/B.Sc. in Computer Science, Information Technology, Software Engineering, or a related field.
● NYSC Corp member or awaiting PPA
● Basic knowledge of IT support and troubleshooting.
● Basic understanding of programming concepts.
● Basic understanding of APIs and databases is an advantage.
● Ability to learn new software, systems and technologies quickly.
● Strong problem-solving and analytical skills.
● Strong attention to detail and documentation skills.
● Good communication skills.
● Ability to work independently and as part of a team.

Benefits

- Defined Career Growth
- HMO
- Other Statutory Benefits