Senior Specialist, Fraud (L05)

Job Description:

Role Title: Senior Specialist, Fraud (L05)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most

complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital,

health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #3 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s

Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also

been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated

Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life

integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

ORGANIZATIONAL OVERVIEW:

Fraud Operations team reviews potential fraud alerts triggered by the Fraud Strategies to help mitigate fraud risks across the lifecycle of a

customer. Additionally, the team caters to customers who have been victims of fraud by reporting, investigating  and processing fraud cases.

This team is Spread across 7 sites in Asia and U.S. With this team You will gain some unique experiences, both at a functional and

leadership level.

ROLE SUMMARY/PURPOSE:

The Senior Specialist Fraud will take Inbound calls to the applicants while providing fraud controls ensuring Compliance with regulatory

requirements and industry standards.

KEY RESPONSIBILITIES:

• Effectively respond and handle verbal/written inquiries from customers daily.

• Re-considering applications for credit approval.

• Validation of address on applications to promote First Call Resolution.

Deliver on key performance metrices' -i.e. Productivity, Quality, Compliance, Schedule Adherence and Unscheduled

Absenteeism.

• Delivering the required matrices on time while being compliant is important.

Required Skills/ Knowledge:

• Minimum 10 + 2 or above

• Should be flexible to work in night and rotational shifts and weekend coverage.

• Strong written and oral communication and interpersonal skills

• Demonstrated self-starter as well as a team player

• Ability to analyze data and offer effective solutions

• Demonstrated ability to handle and prioritize multiple tasks

WORK TIMINGS: Rotational Shifts and Rotational offs' 8:00 AM Est to 12:00 AM Est

Job Family Group:
Fraud Operations