Restaurant Server - Aman Nai Lert Bangkok

Location Overview
Join our team in Aman Nai Lert. Amid the skyscrapers of central Bangkok, Thailand’s first urban Aman hotel and residences will rise from the verdant sanctuary that is Nai Lert Park. Here, history and nature will come together to tell a new Aman story, one entwined with the exceptional legacy of Thailand’s revered Nai Lert family.

- Scope of Work:

Provide quality food and beverage service to all guests as well as assuring that guest satisfaction standards are consistently attained.

- Responsibilities and Duties:

Please note that this is not an exhaustive list of everything that needs to be done.

Aman employees always find new ways to look after the business, their guests and their colleagues.

Within this, the key responsibilities for this position are:

General

- To ensure that the Brand is protected, to ensure that all business partners and guests are surprised and delighted by their on-property experience, in the best traditions of the Aman culture.

- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

- Understands and strictly adheres to rules and regulations established in the handbook and the hotel's policies concerning fire, hygiene, health and safety.

- Ensures high standards of personal presentation and grooming.

Operational

Assist servers in serving food and beverage items, especially to large groups of customers

- Ascertain that all condiments and other supplies such as napkins and extra cutlery items are available within the dining room.

- Maintain cleanliness of the dining area, making sure that all tables, chairs and surfaces are properly cleaned and sanitized.

- Place crockery and cutlery on tables and ensure that glassware is properly placed.

- Interact with customers in a proper manner, gauging their requirements and communicate the same to servers and waiters.

- Follow up on customers’ orders to ensure timely and accurate delivery of food and beverage items.

- Refill customers’ water glasses and take additional orders for drinks and starters.

- The team will be able to rotate shifts across the 9th Floor, Arva, and 1872 outlets

- Rotate shifts between 1872 and Arva to ensure sufficient staffing, maintain consistent service quality, enhance skills through cross-training, and support smooth daily operations.

- Present customers with menus and assist them in making informed choices according to their specific tastes.

- Observe customer activity within the restaurant and clear tables of dirty dishes as soon as they leave.

- Present customers with checks at the end of their dining experience and ensure that change and receipts are returned.

- Looking well-groomed and neatly dressed consistently to reflect positively on the employer

- Paying attention to detail, such as placing orders exactly to customer specifications

- Listening carefully to determine the desires of patrons and act accordingly, such as figuring out the right level of pinkness for a steak

- Maintaining politeness and positivity, especially when dealing with rude or disgruntled patrons

- Multitasking in order to serve the needs of various diners at the same time.

- Interacting sufficiently with customers to build goodwill and attend to their needs, but also being sensitive about giving people their space.

- Performance Goals & Performance Evaluation Criteria:

- Good interaction with guests. ‘Be a representative of Aman, culture and traditions’

- Achievement of guest satisfaction

- Individual productivity

- Work & Training attendance and punctuality record