About this role
The Role
Key Responsibilities
- Support direct and indirect sales campaigns and requests from regional/business offices.
- Participate in campaign discussions and contribute to implementation.
- Conduct data research and validation as per stakeholder requirements.
- Maintain and update records and databases in prescribed formats.
- Initiate and provide communication support to consultants (e.g., appointment setting, surveys, client and industry research).
- Identify and qualify prospective customers, recording activity in tracking systems.
- Perform follow-ups via chat, email or calls within scheduled timelines.
- Create and update progress and final reports for stakeholders.
- Achieve daily, weekly, and monthly performance targets.
Performance Objectives
- Excellence: Support operational governance and decision-making, demonstrating company values.
- People: Build collaborative relationships across the practice; meet attendance and productivity standards.
- Clients: Ensure completion of sales and support campaigns across APAC, EMEA, and the Americas.
- Financial: Work towards achieving sales revenue targets and campaign objectives within recommended timelines.
The Requirement
Requirements
- Minimum 2 years of experience in data processing, sales support or business development.
- Experience in voice, email, or chat processes, specializing in sales or back-office support.
- Proficiency in MS Office applications, especially Excel and Macros including in-office AI applications like Copilot
- Familiarity with sales and prospecting platforms (e.g., ZoomInfo, Outreach.io, LinkedIn Sales Navigator, MS Dynamics).
- Strong time management and results-oriented mindset.
- Good English communication skills (oral and written).
- Strong client service orientation and interpersonal skills.
- High attention to detail and accuracy.
- Commitment to quality and continuous improvement.
- Self-motivated, focused, and able to work independently with minimal supervision.
- Proactive, able to multitask, analyze data, and manage multiple projects.
- Flexibility in a hybrid set-up, with work shift varying between European and American time zones depending on assignments
WTW is an equal opportunity employer.