IT Support Specialist

Asana is seeking an experienced IT Support Specialist for our growing office in Dublin, Ireland. In this role you will provide critical holistic support of the Dublin office in addition to supporting Asanas globally through ticketing and Slack.

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

What you’ll achieve

- Provide in-person support for users in the IT Lounge

- Respond to user requests via standard support tools like chat and ticketing systems

- Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware

- Build and deploy new laptops using standard deployment tools like JAMF, Intune, ABM (Apple Business Manager), etc

- Participate in the IT on-boarding experience and IT welcome sessions

- Manage system access for Asana’s users

- Deploy and support software to end-users

- Help to maintain functionality in conference rooms and all-hands spaces

- Manage hardware and software inventory

About you

- Experience in IT support roles that includes

- Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks.

- Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc

- Experience with being part of a distributed team, whose main HQ might be in another location

- Experience using and managing ticket-based enterprise workflow management

- systems, particularly Asana, Zendesk or similar

- A positive, service-oriented attitude

- Solid problem solving skills

- Ability to lift heavy equipment (50+ pounds) as needed

About us

Asana is a leading work management platform for teams, on a mission to help humanity thrive by enabling all teams to work together effortlessly. More than 60,000 organizations and millions of users across 195 countries rely on Asana to focus on the work that matters, including Airbnb, Disney, KLM Air France, NASA, Uber and Vox Media. Our highly recognized culture spurs innovation and business results, and for the last two years, Asana has been named a Top 5 Best Place to Work by FORTUNE and one of Glassdoor’s Best Places to Work. Headquartered in San Francisco with offices in Chicago, New York, Dublin, Sydney, Vancouver, and Warsaw, Asana is always looking for bright, collaborative individuals to be a part of our inclusive culture and help us achieve our mission.

Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic statuses, disabilities, and veteran statuses, and we'd love to learn about what you can add to our team.

About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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