About this role
As Salesforce Architect, you will be responsible for defining, communicating implementing Heathrow IT architectures and roadmaps, to drive IT strategy and goals in support of business priorities for the Salesforce platform. You will provide governance, expertise and leadership within HAL IT Teams, the wider 3rd party stakeholders and support partner network for their domain or the wider enterprise.
Act as the technical authority for a complex, multi-cloud Salesforce landscape. This role will provide architectural leadership across CRM, Data & AI, and Digital Commerce capabilities, with a particular focus on enterprise integration, security, platform governance, and technical quality.
- Proven Salesforce Architect with experience delivering large-scale enterprise programmes and multi-cloud solutions aligned to business objectives.
- Deep expertise across Salesforce Core (Sales Cloud and Service Cloud), including contact centre and customer service architectures.
- Strong enterprise integration experience, designing and governing complex system interfaces, integration patterns and cross-platform solutions.
- Hands-on knowledge of Salesforce platform architecture, including data modelling, security, performance optimisation, Apex, LWC, Flows and configuration best practices.
- Experienced in DevOps, CI/CD and SDLC governance, with strong stakeholder management, communication and the ability to drive pragmatic architectural decisions.
Desirable:
- Experience designing end-to-end order lifecycle solutions using Salesforce Order Management and commerce-to-service architectures.
- Knowledge of Salesforce Data Cloud, Agentforce and AI-driven customer engagement solutions.
- Experience with Commerce Cloud and omnichannel customer journey architecture across B2B, B2C and D2C environments.
- Experience with Marketing Cloud architecture, customer data flows, segmentation and campaign integration.
- Salesforce Architect certifications, ideally CTA (or actively working towards CTA), with a track record of platform modernisation and technical debt reduction.