Experience Owner (Member Insights)

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

This Experience Owner will lead the strategy, governance, roadmap, and ongoing evolution of Navy Federal’s Personalized Member Insights and Offers experiences. The role will identify high-value personalization opportunities, establish standards that protect member trust and experience quality, and use performance data, member research, and industry insights to guide portfolio decisions. Working across Marketing, Digital, Analytics, Technology, Creative, Compliance, and business teams, this leader will enable scalable delivery while ensuring personalized experiences remain relevant, measurable, differentiated, and aligned with member and business outcomes.

- Experience in product management or ownership to include Scrum, Agile and/or XP
- Experience leading, shaping and developing innovative solutions while managing business risks
- Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
- Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
- Ability to productively communicate to stakeholders, team members, and leaders
- Experience in developing business or technology strategy
- Knowledge of project/program management processes and methodologies
- Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
- Ability to exercise initiative, produce desired results and achieve objectives
- Ability to learn different collaboration or product management tools quickly
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Analytical and conceptual skills to create original concepts/theories for various projects
- Skill delivering effective presentations to groups of various sizes
- Skill influencing and guiding strategic thinking
- Strong verbal, written and interpersonal communication skills
- Strong problem solving and negotiation skills
- Bachelor's Degree in Strategy or other related field, or the equivalent combination of training, education, and experience

Desired Qualifications

- Financial services or another regulated industry
- Journey orchestration or next-best-action strategy
- Customer research and behavioral-data experience
- Background in technology or entrepreneurship
- Advanced knowledge of credit union operations/processes and procedures

Additional Information

Hours:

- Monday - Friday, 8:00AM - 4:30PM

Location:

- 820 Follin Lane, Vienna, VA 22180