About this role
As IT Support Specialist you will:
- Analyze incidents, be first and second-line customer liaison with the purpose of maximizing the first call resolution rate
- Do first and second-line on-site support
- Record & track incident, problem and request information
- Participate in reconfiguration/installation of PC environment
- Document operational support procedures and draft technical content for knowledge database
- Participate in testing and administration of applications
- Liaise with system administration and database administration for execution of administration tasks
What would make you a fit for the role:
- Minimum of 4 years of relevant professional experience in IT Support
- Fluent in both English and French both written and oral
- Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills
- Very good skills in all of the MS office applications and Windows 11
- Very good skills with end user computers and Windows computers
- Experience with support for desktops, laptops, smartphones, and tablets as well as video conferecing.
- Good understanding of the main mobile devices platforms and core mobile applications
- Excellent communication and presentation skills and ability to work in a high-demanding environment
- ITIL V4 Foundation Certified (or where absent, the certification must be passed within 3 months after the start of the contract)
- Knowledge of Jira, Azure and Service Now is nice to have.