Health Navigator

Health Navigator (Remote)

Location: Remote (Must reside within 2 hours of Chattanooga, TN) Schedule: Monday-Friday, 8:30 AM-5:00 PM (30-minute lunch)

Position Overview

Our client is seeking a Health Navigator to support their clinical team and serve as a key resource for members regarding healthcare benefits, disease prevention, and wellness programs. This role focuses on helping members understand and navigate the healthcare system while ensuring they receive the support and resources available to them.

Key Responsibilities

- Serve as a liaison between members, healthcare providers, and insurance benefits.
- Conduct outbound calls to educate members on available benefits, services, and wellness programs.
- Complete health needs assessments and connect members with appropriate population health management programs.
- Reach out to members with identified gaps in care and encourage compliance with recommended healthcare services.
- Assist members with locating providers, scheduling appointments, and accessing healthcare resources.
- Manage work queues and review member eligibility, claims history, authorizations, and prior case activity.
- Coordinate member outreach and assign cases to the appropriate clinical team members.
- Research and resolve member inquiries, complaints, incentive issues, and other program-related concerns.
- Maintain accurate documentation and provide exceptional customer service.

Qualifications

Required

- Associate degree in Education, Communications, Healthcare, or a related field, or equivalent work experience.
- Minimum of 2 years of customer service experience.
- Strong verbal and written communication skills.
- Excellent organizational and time management abilities.
- Ability to work independently and manage multiple priorities.
- Strong problem-solving and decision-making skills.
- Knowledge of medical terminology.

Preferred

- CNA or CMA certification.
- Experience working with: Case managers
- Social workers
- Dietitians
- Behavioral health professionals
- Pharmacy or DME (Durable Medical Equipment) services

- Experience in case management, social work, behavioral health, or healthcare operations.

What We're Looking For

- Self-motivated individuals who thrive in a remote environment.
- Strong customer service professionals who enjoy helping others.
- Candidates who can build rapport, educate members, and provide solutions to healthcare-related concerns.
- Individuals who can balance multiple tasks while maintaining attention to detail and professionalism.

Why Apply?

- Fully remote work environment.
- Consistent Monday-Friday schedule with no weekends.
- Opportunity to make a positive impact on members' healthcare experiences.
- Collaborative and supportive clinical team environment.

Note: Candidates must reside within two hours of Chattanooga, TN, despite the position being fully remote.
Job Type & Location
This is a Contract position based out of Chattanooga, TN.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 12, 2026. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.