About this role
KEY ACCOUNTABILITIES
Laboratory Operations
- Execute laboratory tests and procedures in compliance with safety rules, quality standards, and certification requirements.
- Perform plausibility checks and control of measurement results and reports before delivery to internal and external customers.
- Monitor and maintain test equipment and measuring instruments to ensure accuracy and reliability.
- Store and manage samples, data, and reports in accordance with lab protocols.
- Support the introduction and validation of new testing methods and equipment in coordination with the Team Lead.
- Apply and adapt measures related to occupational safety, quality, and performance standards.
- Ensure administrative compliance (e.g., time tracking, documentation) according to Omya and legal requirements.
- Consider planned absences and non-project activities in coordination with the Team Lead.
Project Support
- Act as a contact person for internal customers during project execution, providing updates on scope and timelines.
- Implement special projects under supervision, including method development and process improvements.
- Evaluate and suggest improvements to lab procedures and workflows to enhance efficiency and resource utilization.
Customer Interaction & Consulting
- Advise internal customers on appropriate test methods and scopes and support with input all team members.
- Highlight synergies and opportunities to streamline lab activities and free up resources for strategic tasks.
JOB REQUIREMENTS
RESPONSIBILITIES:
- Process daily samples, prototype and literature requests from customers and Omya's Sales Department, including receiving, documenting, ordering and shipping.
- Effectively communicate with customers and members of Omya's Sales Department when shipments are processed, ordered, backordered or shipped.
- Email order status to the corresponding requesting party, on a regular basis.
- Ensure timely delivery of samples to customers.
- Maintain sample and literature room stocked and reorder inventory, as needed.
- Assist Omya's application lab with ordering sample ingredients.
- Assist in trade show coordination, including but, not limited to communication with Omya's Sales Department on what materials are needed and shipment of materials, etc.
- File paperwork, such as customer's purchasing orders, certificates of analysis, etc.
- Maintain integrity and accuracy of sample database.
- Maintain the sample area in a safe, orderly and neat fashion.
- Troubleshoot problems on a regular basis.
- Other duties as assigned.
Education
- Technical diploma or degree in a related field.
Experience
- Entry level up to 7 years of experience in laboratory testing and related roles.
- Experience in industrial minerals is a plus.
Knowledge and skills
- Strong attention to detail and data accuracy.
- Good organizational and time management skills.
- Ability to prioritize tasks independently within project scope.
- Good communication skills with internal and external stakeholders.
- Willingness to learn and contribute to continuous improvement.
Other requirements
- Excellent command of both oral and written local language, basic to good English is a minimum. Additional language skills are beneficial.
Pay range: $22 - $26 hourly