General Manager

The Club Manager will be responsible for the oversight of the gym operations to ensure an exceptional “Judgement Free” member experience, as well as a financially successful club. The Club Manager will get the opportunity to serve the community by enabling all people to enhance their lives. The club manager will be accountable for leading a team of employees in a positive and motivating manner with continuous assistance in employee training and development. 
Reports to: 
Regional Manager 
Essential Duties and Responsibilities: 
• Recruit, hire, train, and develop a high performing staff consisting of Assistant Managers, Front Desk Representatives, Fitness Instructors, and Cleaners. 
• Create a culture of positivity and motivation within your club and your staff. 
• Create and maintain a welcoming atmosphere for all members, prospective members, 
• and guests and to ensure staff follows superior customer service guidelines. (+1) 
• Completing all payroll functions in a timely manner.

Staff Management: 
• Schedule staff and ensure all shifts are covered. 
• Lead by example and maintain consistent accountability for direct reports by training and coaching. Ensuring adherence to PFMW’s values and goals. 
• Administration and processing of all weekly/bi-weekly employee payroll. 
• Resolve employee issues or concerns. 
• Manage disciplinary/ termination activities. 
• Complete monthly and annual evaluations on your team. 
• Uphold the integrity and security of staff files and sensitive company documents. 
• Involved in all front desk related activities including: 
• Answer phones in a friendly manner and assist callers with a verity of questions. 
• New member sign ups. 
• Take prospective members on a tour. 
• Demonstrating an unparalleled knowledge of computer systems to complete any membership related function. 
• Explaining and promoting our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting. 
• Facilitate all member requests, issues, and questions. 
• Ability to take control of, assess, and assist in emergency medical situations. 
• Upholding the rules and policies in the facility. 
• When applicable, ensuring a prompt opening and closing of the club. 
• Oversee cleanliness and maintenance of the facility. 
• Ensure safety of employees, members, and club property. 
• Determine and communicate equipment repair in a timely manner to the Director of 
• Operations and your assigned Maintenance Technician. 
• Manage marketing efforts by ensuring that the staff is aware and trained on all marketing promotions. 
• Ensure staff has completed all HR related forms and processes. 
• Track reports and statistics (daily, weekly, monthly, and annually) 
• Be a brand ambassador by leading a Judgement Free lifestyle. 
• Completing a minimum of five interviews on a weekly basis.

Qualifications / Requirements: 
• Superior customer service skills. 
• Experience working as an Assistant Manager at Planet Fitness. 
• Exceptional leadership, diplomacy, and listening skills. 
• Hard working, enthusiastic, and energetic. 
• Strong problem resolution skills. 
• Current CPR certifications. 
• High school diploma/ GED equivalent required. 
• Must be 18 years or older. 
• Must be punctual. 
• Must be available via phone during non-working hours. 
• Be a representative of the core values of PFMW at all times, by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty. 
• Become CTM certified within six months of becoming a manager. 
• This position may require overtime, weekends, evenings, and holidays. Must be flexible.

Physical Demands: 
• Continual standing and walking during shifts. 
• Continual talking in person or on the phone during shift. 
• Must be able to lift up to 75 pounds. 
• Frequent climbing, balance, kneeling, and crouching during shift. Must never put themselves under equipment.