Quality Engineer II, Travel & Lifestyle Services

The American Express Travel & Lifestyle Services (TLS) Test Team validates travel-related products and capabilities across the TLS product suite.
The Quality Engineer II supports User Acceptance Testing (UAT) and Quality Assurance (QA) by preparing test strategies, developing and executing test scripts, maintaining test data and environments, logging results, and supporting defect resolution. This role executes against the portfolio-level test and automation strategy and supports delivery in a Continuous Integration/Continuous Deployment (CI/CD) environment.
The Quality Engineer II partners with Product Managers, vendors, American Express developers, and technical teams to coordinate end-to-end testing across the TLS portfolio and ensure quality principles and processes are consistently applied throughout software delivery.

- Bachelor’s degree in computer science, computer engineering, or another technical discipline, or equivalent work experience required; advanced degree preferred.
- Minimum of 5 years of experience in QA, UAT, or software testing.
- Experience with Agile, Agile at scale (SAFe), and other iterative application development methods
- Proficiency with Rally, JIRA, or similar development and defect tracking applications.
- Excellent verbal, written, presentation, and interpersonal skills.
- Able to work flexible hours with occasional overtime as needed.
- Knowledge of testing methodologies, test data management tools, and at least one programming or scripting language.
- Working knowledge of AI-enabled testing capabilities within quality engineering, automation, and defect management tools.
- Understanding of AI use cases in software testing, including automated test generation, defect analysis, reporting, and test optimization techniques

Work Experience:

- Experience in writing test cases, running functional, automated, or performance tests, and managing and mitigating defects
- Experience in Software Development Life Cycle (test, defect, reporting and metrics, etc.)
- Experience in automation and testing in a continuous deployment/continuous integration environment
- Experience in quality scanning tools, ability to baseline and measure on-going quality metrics, and display via Dashboards
- Experience in working with the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)
- Experience in application programming interface testing, accessibility testing, chaos testing, security testing, performance testing, user interface testing, disaster recovery and relevant frameworks
- Desired skills/certification: Automation Frameworks, and Methodologies.
- Software engineering and development experience or a related job, with a focus on quality engineering
- Experience applying agentic AI capabilities within functional, automated, performance, or regression testing activities in software delivery environments
- Experience validating AI agent-generated testing outputs and integrating AI agent-enabled practices into quality engineering and automation workflows

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.