About this role
In this role, you will be expected to:
- Review and test online courses before launch to ensure they meet our quality, accuracy, and functionality standards
- Manage course setup, including descriptions, keywords, subscriptions, landing pages, pricing coordination, and other catalogue details
- Take ownership of network partner courses from initial quality review through setup, launch, and ongoing correspondence
- Review new course submissions against BIS quality standards and clearly communicate required changes to partners and content owners
- Maintain the accuracy of course development tracking sheets, records, and supporting documentation
- Own the ongoing maintenance of our course catalogue, including scheduled reviews, course updates, and identifying content that needs to be updated or retired
- Troubleshoot course-related issues and act as an escalation point for our Customer Experience team
- Work with Course Development, Customer Experience, Marketing, Ecommerce, and Accounting to keep course information accurate and launches moving forward
- Help maintain and improve the quality controls within our AI-assisted course development process
- Identify opportunities to simplify, improve, or automate repetitive quality-control processes
- Maintain clear policies, procedures, and documentation for course development and quality-control workflows
You might be the right fit if you:
- Have exceptional attention to detail and a knack for spotting inconsistencies others might miss
- Can work thoroughly without losing sight of efficiency or spending time on details that don't meaningfully affect quality
- Take ownership of your work and follow issues through to resolution rather than simply passing them along
- Are naturally curious and want to understand how systems and processes work
- Are comfortable working independently, navigating ambiguity, and figuring out what needs to happen next
- Enjoy troubleshooting and digging into problems to understand what went wrong
- Look for ways to improve processes instead of simply following them because “that's how we've always done it”
- Communicate clearly and professionally, including when you need to deliver difficult feedback to a client or partner
- Enjoy collaborating across teams and can keep multiple people and moving pieces organized
- Are tech savvy, quick to learn new systems, and comfortable experimenting with AI tools
Qualifications we are looking for:
- Hands-on experience in a detail-focused role where accuracy, organization, and follow-through were important to your success
- Customer-facing experience and confidence communicating directly with clients, partners, or other stakeholders
- Strong computer skills and the ability to learn new software and systems quickly
- Strong organizational skills with experience managing detailed information, records, or documentation
- Comfort working with Microsoft Office, particularly Excel
- Practical experience using AI tools and an interest in finding ways they can improve workflows and quality
Bonus points if you have:
- Experience with learning management systems, online learning, or course development
- A background in data management, records management, or maintaining large amounts of detailed information
- Experience with technical writing, SOPs, policies, or process documentation
- Experience proofreading, editing, or reviewing content for accuracy and consistency
- Knowledge of instructional design or adult learning principles
- Experience in health and safety, compliance, or another environment with detailed standards and requirements
- Experience improving or automating repetitive processes
Compensation and benefits:
- Employee Stock Ownership Plan (ESOP)
- Full medical, dental, and vision coverage
- Life insurance and disability insurance
- Health spending account
- Flexible working hours
- On-the-job training and growth opportunities
- Free on-site parking
Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.