Front of House Manager

The Front of House Manager at Hidden Valley Country Club is responsible for the execution of all catering events and member-facing events, while providing day-to-day leadership for Front-of-House (FOH) service operations. This role is a hands-on operational leader focused on execution, staffing, service standards, and consistency across events and daily bar operations.

This position includes sales, pricing, and contract negotiation responsibilities.

Essential Duties & Responsibilities

Catering & Event Execution

- Execute all currently contracted outside catering events to completion

- Serve as the primary operational point of contact for booked events post-contract

- Ensure event timelines, staffing plans, and service standards are met

- Coordinate with culinary, bar, golf, and facilities teams for seamless execution

- Oversee event-day setup, service flow, and breakdown

Member Event Leadership

- Plan and execute member-facing events , including:

- Golf tournaments

- Bingo and social programming

- Member-targeted activations and Club events

- Collaborate with Club leadership to ensure events align with:

- Club culture and brand

- Budget parameters

- Operational capacity

- Lead on-site execution and post-event follow-up

Front-of-House Operations

- Create and manage the FOH bar and event service schedule

- Ensure appropriate staffing levels based on volume and service standards

- Lead FOH associates during events and peak service periods

- Reinforce professionalism, hospitality standards, and accountability

Inventory & Cost Awareness

- Manage FOH beverage and service inventory

- Monitor usage, waste, and ordering cadence

- Support cost control efforts through organization and discipline

Team Leadership & Training

- Provide daily leadership to FOH service staff

- Train, coach, and reinforce service expectations

- Communicate performance feedback and staffing needs to management

Qualifications & Experience

- Event execution and FOH leadership experience in hospitality, club, or resort environments

- Strong organizational, scheduling, and communication skills

- Proven ability to lead from the floor and manage multiple priorities

- Service-oriented mindset with cost awareness

- Comfortable working nights, weekends, and event-driven schedules

Key Success Indicators

- Events executed cleanly, on time, and within scope

- Consistent FOH scheduling and service standards

- Positive member and guest feedback

- Clear ownership and accountability across events and bar operations

- Reduced operational friction between departments