Patient Scheduling Coordinator

Department:
02050 WFBMG University Group Practice: High Point Main - Cardiology

Status:
Full time

Benefits Eligible:
Yes

Hou rs Per Week:
40

Schedule Details/Additional Information:

M-F 8a-5p

Pay Range:
$20.80 - $31.20

Position Summary

Provides support to the Practice Manager for the administrative direction and day-to-day delivery of patient-centered, cost-effective healthcare services at one or more assigned practices. Responsible for coordinating patient appointments, diagnostic testing, surgeries, insurance authorizations, and communication among patients, providers, and healthcare teams to ensure efficient clinical operations and exceptional patient service.

Education and Experience

- High school diploma or GED equivalent required.
- Three years of clerical experience required, including six months at a Patient Scheduling Coordinator level or equivalent.

Licensure, Certification, and Registration

- Must complete certification program and maintain accuracy standards.
- Basic Life Support (BCLS) certification required within 30 days of hire.

Essential Responsibilities

Patient Scheduling and Coordination

- Schedule clinical appointments for new and returning patients using independent judgment and discretion to prioritize patient needs through the IDX system.
- Make daily decisions regarding appointment urgency based on patient information, chart review, and established clinical guidelines.
- Coordinate consult services as directed.

Diagnostic Testing and Laboratory Coordination

- Coordinate laboratory work and diagnostic testing utilizing LastWord, NotesLink, Logician, and other applicable systems.
- Anticipate necessary testing and laboratory requirements based on patient needs.
- Coordinate inpatient testing, transportation arrangements, and scheduling based on the patient's condition and testing requirements.

Clinical Support and Documentation

- Ensure patient charts are fully prepared prior to appointments, including chart work-up.
- Process Transaction Editing System (TES) files and obtain requested information.
- Assist with medical coding activities to support accurate billing and documentation.

Surgery and Procedure Scheduling

- Coordinate surgical procedures, including scheduling timeframes, room availability, physician schedules, and equipment requirements.
- Obtain precertifications and coordinate required activities with NCBH.
- Ensure patients receive all necessary procedural information and instructions.

Insurance and Financial Coordination

- Obtain and verify insurance authorizations.
- Review encounter forms and assist with medical coding activities.
- Provide support to patients regarding billing and insurance-related questions.

Customer Service and Communication

- Serve as a resource for patients regarding clinic policies and procedures.
- Facilitate resolution of patient concerns and complaints utilizing appropriate Medical Center resources.
- Accommodate special patient needs, including interpreter services when needed.
- Maintain a strong customer service focus when interacting with patients, providers, and staff.

Training and Professional Development

- Assist in training less experienced personnel as directed.
- Complete required educational and compliance programs.
- Successfully complete the WFUP Certification Program.
- Attend and participate in WFUP Clinical Operations departmental meetings.

Additional Responsibilities

- Perform other related duties as assigned.

Qualifications

- Knowledge of third-party payor requirements.
- Basic knowledge of ICD-9 and CPT coding or willingness to complete related coursework upon employment.
- Data entry accuracy of 5,000 keystrokes per hour with a 3% or lower error rate.
- Ability to function independently in a fast-paced clinical environment.
- Ability to manage multiple priorities simultaneously.
- Experience using IDX, Medipac, and LastWord preferred.
- Experience working with managed care organizations or health insurance companies preferred.
- Strong organizational, communication, and customer service skills.

Work Environment

- Well-lighted, well-ventilated medical office environment with adequate workspace.

Physical Requirements

- Frequent standing, walking, sitting, bending, reaching, and use of finger and hand dexterity.
- Frequent hearing, seeing, and verbal communication.
- Ability to lift, carry, push, and/or pull up to 20 pounds regularly and up to 50 pounds as needed, with occasional requirements up to 100 pounds.

Ideal Candidate: A highly organized healthcare professional with strong scheduling and coordination skills who can manage complex patient care logistics, maintain accuracy in a fast-paced environment, and deliver exceptional customer service.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance

Benefits and more

- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.