Senior Account Manager

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge provides an opportunity to work closely with banks and larger financial institutions at the heart of front-office capital-markets activity. As Senior Account Manager, you will play a central role in developing trusted, long-term relationships with key clients and ensuring that Broadridge remains closely aligned with their evolving priorities.

This London-based role is suited to an experienced account-management professional with a strong understanding of equities, ETFs, and futures and options (F&O), together with practical awareness of market-making and RSP environments. You will combine commercial focus, client empathy, and market knowledge to support retention, growth, and meaningful client outcomes.

The Senior Account Manager will own relationships across a portfolio of banks, larger institutional clients, brokers, trading firms – across the sell-side. You will serve as a senior point of contact, understand each client’s front-office objectives, identify opportunities to deepen engagement, and coordinate internally to ensure effective account coverage.

The role is focused on front- and middle office capital-markets activity.

Key responsibilities

- Own and develop strategic relationships with banks and larger institutional clients.
- Build a detailed understanding of each client's business priorities, operating context, and front-office requirements.
- Lead regular account engagement, including relationship reviews, opportunity discussions, and senior stakeholder meetings.
- Identify opportunities for account growth, broader solution adoption, and deeper client partnerships.
- Act as the voice of the client internally, coordinating with relevant teams to support client needs and commercial objectives.
- Maintain a clear account plan for each priority relationship, including stakeholder mapping, engagement objectives, and growth opportunities.
- Support the management of commercial discussions, renewals, and ongoing account activity.
- Monitor relevant market developments across equities, ETFs, and F&O to maintain credible and relevant client conversations.
- Contribute insight into market-making and RSP client needs to help strengthen Broadridge's client approach.
- Maintain accurate account records, opportunity tracking, and reporting.

Qualifications and experience

- Minimum 5 years' experience in senior account management, client relationship management, sales/ around 10 years in related commercial role within capital markets, financial technology, or a relevant front-office environment.

- Strong market knowledge across equities, ETFs, and futures and options (F&O).

- Practical understanding of market-making and RSP business areas.

- Experience working with banks and larger institutional clients.

- Ability to develop trusted relationships with senior business and technology stakeholders.

- Strong commercial awareness and the ability to identify and progress account-growth opportunities.

- Excellent communication, presentation, stakeholder-management, and organisational skills.

- Based in, or able to work from London.

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What success looks like

- Strong, durable relationships across priority institutional accounts.
- A clear understanding of each client's front-office priorities and opportunities.
- Effective account plans that support retention, growth, and senior client engagement.
- Consistent internal coordination that delivers a high-quality client experience.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.