About this role
- PRIMARY PURPOSE OF POSITION:
The Health Information Clerk plays a crucial role in the smooth operation of the nursing unit by providing administrative support to the nursing staff and ensuring effective communication within the unit.
II. CUSTOMERS/CLIENTS SERVED BY POSITION:
Board members, Staff, Residents, family members, guests, vendors and other outside clients served by Ovation Communities.
III. Qualifications:
- High School diploma or equivalent.
- At least one year pf clerical experience in a health care setting. Experience in a senior living center preferred.
- Experience as a Certified Nursing Assistant (CNA) preferred.
- Must be able to read, write and speak the English language
IV. JOB DUTIES:
- Performs clerical duties such as answering phones, managing patient records, scheduling resident appointments and transportation, and handling correspondence.
- Serves as a liaison between nursing staff, patients, families, and other healthcare professionals to facilitate effective communication.
- Greet and assist visitors, ensuring they follow facility protocols and providing them with necessary information.
- Prepares documents for emergency resident transfer needs.
- Assists with the admission process by preparing necessary paperwork, verifying insurance information, and orienting new patients to the unit.
- Maintains accurate and up-to-date patient records, including admission and discharge information, medical histories, and treatment plans. Accurately scans/enters resident information into electronic health record (EHR) and other databases.
- Assembles discharged medical records in a timely and accurate manner and deliver to Medical Records department.
- Monitors and orders office supplies and medical equipment as needed to ensure the unit is well stocked.
- Ensures compliance with all regulatory requirements and facility policies and procedures.
- Provides excellent customer service to patients, families, and visitors, addressing their needs and concerns promptly and professionally.
- Promptly notifies Nurse Manager/designee of all concerns, grievances, complaints.
- Maintains and promotes all professional aspects of HIPAA.
- Communicates with Nurse Manager throughout shift to coordinate efforts and to meet resident and staff needs.
- Uses personal protective equipment when indicated by exposure control plan; comply with all infection control procedures.
- Attends in-service education programs as scheduled.
- Performs other duties as assigned.
V. Core Competencies:
- Able to manage multiple tasks.
- Working knowledge of the facility record keeping policies and procedures and ability apply knowledge to job tasks.
- Sufficient interpersonal skills and maturity to communicate effectively with professional staff, direct care staff, physicians, consultants, residents, visitors and others in person and on the telephone.
- Ability to establish approximate priorities for receiving, recording, relaying and acting on information and to maintain organization on all unit clinical and administrative records.