About this role
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity
As part of the OpenText Solution Consulting Team for the Middle East you will work as the right hand of the Client Executive on a defined number of Strategic Accounts, alongside Solution Sales Specialist, Partner Developments Managers, Solution Consultants, Value Engineers, Enterprise Architects and Professional Services Consultants, as well as with strategic partners (e.g. SAP, GSIs and local SIs).
The Client Solution Consultant is an industry-aligned senior member of the account team who owns the overall technical message and sets the solution strategy for the account. Rather than representing a single product line, you are accountable for the One OpenText value proposition, translating the client's business priorities into cross-Business Unit use cases and measurable business outcomes.
You lead the engagement from the top: framing why change matters to the client's business, then sequencing the specialists who support you: Solution Consultants for product depth, Value Engineers for the business case and adoption roadmap, and Enterprise Architects for cloud and IT landscape fit; bringing each of them in at the right moment in the cycle.
You Are Great At
• Act as trusted advisor to the client and as the right hand of the Client Executive on a defined set of Strategic Accounts.
• Own the overall technical message, the solution strategy and the multi-year vision for each of your accounts.
• Lead the OpenText AI positioning into the account mapping into their AI strategy and vision
• Translate industry and client business priorities into cross-Business Unit use cases spanning Content, Business Network, Cybersecurity, IT Operations and Experience & AI.
• Hold business-outcome conversations at executive level, moving the relationship beyond a feature based discussion.
• Orchestrate the extended account team (Solution Consultants, Value Engineers and Enterprise Architects, Professional Services, Partner Team) so the client meets the right expertise at the right moment.
• Work with Value Engineering to shape business cases and adoption roadmaps built on inputs the client has verified.
• Work with Enterprise Architecture to ensure OpenText solutions fit the client's cloud strategy and wider IT architecture.
• Lead executive briefings, discovery workshops and strategy sessions, and sponsor the demonstrations and proofs of concept delivered by the Solution Consultants.
• Govern the technical response to complex, multi-solution RFPs and bids.
• Mentor Solution Consultants and represent OpenText at industry and sector events in the region.
What It Takes
• Essential: a strong industry background in Public Sector or Financial Services, with a demonstrable track record of delivering complex programmes in that sector.
• Essential: an established network of senior client relationships across the Middle East.
• Essential: a strong technical background, with the credibility to engage on architecture, integration, data and cloud, and the ability to dig deep when required.
• Minimum of 12 years relevant work experience in business and/or enterprise software environments, including several years in a senior client-facing presales, consulting or architect role.
• Proven ability to construct cross-portfolio solutions that map into client strategic requirements
• Experience in architecting enterprise-level solutions embedded in complex customer IT environments and strategies.
• Excellent solution selling and value based selling approach.
• Knowledge of AI & Analytics concepts and how they apply to industry business problems.
• Credibility & maturity to work with client representatives ranging from technical specialists to C-level executives.
• Experience leading and coordinating virtual teams without direct line authority.
• Awareness of the regulatory, procurement and data sovereignty context of Public Sector and Financial Services in the Middle East.
• Strong presentation, facilitation and explanation skills.
• Ability to travel as required in the assigned region (Middle East)
• Required languages: Fluent Arabic and Fluent English both spoken and written.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.