Renters Insurance Program Manager

Position Summary:

The Renters Insurance Program Manager leads the Insurance Compliance Specialist team and owns renters insurance compliance for the entire Weidner portfolio. This is a high-impact, high-visibility role requiring a predisposition for action, sharp judgment, and a high level of accountability. The Renters Insurance Program Manager trains and supervises the specialists who intake, review, and correct renters insurance evidence; manages the relationship with the preferred insurance providers; produces monthly, quarterly, and annual reporting; and reconciles the monthly premium remittance. The role works daily with on-site associates, regional leaders, corporate departments, and external vendors, and is expected to provide excellent customer service in every one of those interactions.

Primary Responsibilities

- Team Supervision: Manage the day-to-day performance and workload of the Insurance Compliance Specialists, including assigning and prioritizing work, monitoring quality and turnaround times, addressing performance concerns as they arise

- Performance Management: Conduct regular one-on-one check-ins and formal performance reviews with direct reports, set individual and team goals aligned with department objectives, and provide ongoing coaching and feedback

- Staffing & Development: Interview candidates and make hiring, promotion, and corrective action recommendations for the Renters Insurance team; onboard new team members and identify development opportunities that support career growth for direct reports

- Escalation & Quality Assurance: Serve as the escalation point for complex or disputed renters insurance evidence, resolve exceptions the Insurance Compliance Specialists are unable to close, and conduct quality reviews of the teams work

- Training: Create and maintain training documents used by the Insurance Compliance Specialists and on-site associates, assess training needs by community and by region, and partner with regional leaders to deliver training as needed

- Preferred Provider Oversight: Manage the preferred provider program and engage with preferred providers to maintain program efficiency, compliance, and service standards

- Premium Remittance Reconciliation: Review and reconcile monthly billing and premium remittance with preferred providers, and research and resolve discrepancies

- Reporting: Produce monthly, quarterly, and annual renters insurance compliance reporting as assigned, and surface trends, exceptions, and portfolio-level risk to the Director of Risk Management & Insurance

- Continuous Improvement: Identify opportunities for process enhancement, cost containment, and operational efficiency within renters insurance compliance

- Deadline Leadership: Influence and motivate others, including vendors and cross-functional teams, to meet deadlines while upholding quality standards

- Team Collaboration: Communicate regularly with the Director of Risk Management & Insurance and partner with regional leaders, on-site teams, and corporate departments to resolve compliance issues

- Service Culture Leadership: Demonstrate the values of the Weidner Customer Service Vision to team members, associates, and external customers

Benefits & Perks

At Weidner Apartment Homes, we value our team members and offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Eligible on-site employees enjoy:

Health & Wellness

- Medical, Dental, and Vision Insurance

- Employer-paid Basic Life Insurance

- Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost

Financial Benefits

- 401(k) Retirement Plan with company match of up to 4% of your eligible income

- Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance

Time Away from Work

- Vacation accrual, with no usage waiting period upon accrual

- Sick time accrual, with accrued time usage eligibility after 60 days of employment

- Nine company-designated paid holidays annually

Housing Benefits

- Employee apartment discount available at Weidner communities, subject to availability and community guidelines

Workplace Support

- Company-provided maintenance uniforms

Career Development

- Continuing education reimbursement program after 1 year of employment, up to $2,500 per year for approved courses or certifications

- Opportunities for professional growth and advancement within a nationally recognized property management company

Join Weidner Apartment Homes and become part of a team that values your contributions and invests in your success.

Qualifications

- Minimum of two years of renters insurance experience, either from an insurance carriers perspective or as a representative of a landlord in the multifamily housing space

- Minimum of two years of experience supervising direct reports, including assigning work, reviewing quality of work, and conducting performance reviews

- Bachelors degree preferred; experience within the multifamily or apartment industry preferred

- Experience reviewing and reconciling vendor billing, remittance, or account statements; bookkeeping or accounting experience preferred

- Experience developing training materials and delivering training to employees or field teams

- Experience producing recurring reporting for leadership and explaining results to non-technical audiences

- Intermediate Microsoft Excel skills, including pivot tables, lookup formulas, and reconciling large data sets; proficient with Word, PowerPoint, and Outlook; willing and able to learn new software programs

- Experience with Yardi or a comparable property management system; experience with an insurance compliance tracking platform preferred

- Experience handling confidential resident, vendor, and financial information in accordance with company data privacy and ethics standards

- Excellent written and verbal communication skills, including comfort initiating direct conversations with associates and vendors to resolve issues

- Follow Weidners Mission, Vision and Values and comply with all of Weidners policies and procedures as well as all Fair Housing, local, state/province, and federal laws

- Work effectively and cooperatively in a team environment and independently

- Work in a fast-paced environment with strong motivation to learn and contribute on a daily basis

- Prompt with regular attendance; maintain a professional appearance in accordance with the company dress code

- Ability to work overtime as requested

- Ability to work 5 days a week in the Kirkland home office

- Valid and current drivers license

- Travel within the United States and Canada; valid passport